Point of Sale

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card.
2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store.
3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product.
4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system.
5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order.
I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing;

- Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device..
- Cancellations should be more accessible..

I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back".

The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit.

It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.

Key Issues:

Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.

Nobody to help you out with transitioning from existing to Shopify POS.

Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.

Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.

High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.

In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.