Point of Sale

POS just suddenly stopped working for my retail store and the tech was unable to help. Seems like a terribly unreliable system to depend on for your business.

We preferred the old app to this one as it had far more features and was easy to use. Plus, it was free. This new version looks slick, but is ultimately unintuitive and vastly lacking in features if you don't pay the exorbitant price for a Pro plan. We do most of our business online and can't justify the Pro plan cost. It's disappointing to have so many features missing for the in-store transactions we do have. Most notably, the ability to do exchanges.

I use this app and card reader for pop-up events. Device was inexpensive and works most of the time. When POS device acts up, manual manages the sale. App is good but hard to read on phone. I prefer ipad much more.

great app

We've been using the Shopify POS system since early days of the pandemic. We have a POS Pro subscription at one location and use the free Lite version at a second location. Both versions work wonderfully, although we really appreciate having local pickups and inventory features in the PRO version at our busier location. In combination with the Shopify tap & chip reader, we have full functionality to accept any payment type. The fact that it syncs inventory with our online store just makes everything magical. Every once in a while there are bugs with connecting the tap & chip to the POS app, but restarting the app usually fixes everything.

The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.

so helpful! I love to use it!

I chose the bluetooth connection printer, scanner and card reader and cash drawer. After setting all the devices up with the easy instructions, it has worked wonderfully. I have been using at a temporary shop for 30 days now and I could not be more please.

Convenient and easy

The app itself is ok as long as you stick to the recommended hardware, or it just won't work! (Basically stick to American based Apple products).
My issue is the features it allows in the free version are lacking, that, in retail certain abilities are considered standard. For example the ability to make an exchange on a sale and the use of existing discount codes from the website end (i can tick the box but unless I use pro it doesn't feed it through).
I don't want to pay an extra £80 just for this option, so I have to the calculations manually and adjust stock manually. I don't need multiple outlets or more than 5 staff I can barely afford myself!
I understand the software is different than the e-commerce software, so billing is separate, but someone really needs to look at the needs vs extras because what I need vs what I want are two very different options. Maybe allow a system of choose what you want and charge accordingly... better yet, just allow me to do exchanges and use discount codes on the POS.