Kitchen Store & More
The POS app has A LOT of room for development such as staff permissions. I should be able to limit who can process a return/refund/exchange or limit the type of discount a staff member can provide. But the top of the list is the physical receipts. I need better customization options. Customers are confused by the way taxes are broken out. My logo which include my store name is top of the receipt to be followed by the same store name that I can't remove is weird. And the receipts are two miles long because I can't edit the font size in the header or footer where I need to list my store's return policy.
Old City Canning Co.
Severely lacks some key functions. Like the ability to program in discounts. Or conditional pricing. The only true benefit is linking to the online store and tracking inventory and sales across sales channels. Otherwise, I'd be using Square, no doubt.
Cate's Concepts, LLC
I'm extremely frustrated with this app. For a year now I keep getting told that it will shortly support Automatic BOGO. A core of my in person business is BOGO and no support. This is not hard to code. It appears they just don't care.
We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We have also found the scanners to work/stop working throughout these 3 days. Finally, we use to open and close a shift on the till but the ability to do this seems to have disappeared and we are not sure why. During this time we have made a call to Shopify (and received some help but not enough to rectify the printer issue) and also sent an email to support and received some assistance but not enough to maintain the printers working. (At this stage we have only requested support for the printer problems, so cannot speak to Shopify's support for the other issues) I am a Shopify fan but am disappointed and concerned about this apps stability moving forward.
We´re using the app for a year our restaurant business. It´s a retail app and just limited in real use for a restaurant. There´s no table management (the third party app available simply doesn´t satisfies), support is slow, updates are being done without notification and always with some new bugs. It seems there´s no real vision to make this app an ultimate restaurant app.
In android tablet doesn't support thermal receipt printer. While in ipad just support only few thermal printer.
Not worth using at this point. Lacks way too many basic features and it gets little development love, which seems like a huge missed opportunity for Shopify. Square is hands down better for us.
Everything was working great with it, until it started not charging the correct city tax. I've chatted with Help and everything they told me to try did not work. The city tax on the website is correct, but for some reason it's not carried over to the App. After an event, I have to go in and manually adjust every sale in my accounting software. This is very time consuming obviously. I am now considering another credit card reader, since having the wrong taxes being calculated at a location, despite my every attempt and admins help to fix the situation, doesn't fix the problem. Everything else works fine with it. However, the taxes not calculated correctly is a HUGE deal and cannot be counted on.
Gas City Vapes
So I have one huge complaint about Shopify POS, to me it is almost a deal breaker. When you have multiple employees that have their own login you are able to give them limited permissions which is exactly what should happen but one of the things they are still able to see is your register shifts. Register shifts log your day to day sales and daily profits, why on earth do I want my Employees to see exactly how much my store is making? This should be private information that only I should get to see! Please fix this issue
Bake A Cake 2
I guess this system works best for an online store. For my physical retail store it lacks a lot features Counterpoint POS offers with their basic service.
I will be closing my store with shopify.