Point of Sale

We discovered that this app had an active paid subscription on our account despite never being used in our operations. We do not run a POS or retail billing system, so the app had no relevance for our business.

When we contacted the support team after identifying the charges, we were informed that a refund would not be provided. This experience highlights a lack of proactive communication and flexibility, especially for businesses that have not derived any value from the product.

Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used.

Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion.

As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation.

Very disappointing experience overall.

Really horrible in term of reporting and session management. They keep removing features.

From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS.

Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.