Point of Sale

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi-location retailers.

Key Issues:

Limited Support: Shopify advertises 24/7 support, but in reality, this is chat-only with slow response times, which can be frustrating when immediate assistance is needed for in-store operations.

Nobody to help you out with transitioning from existing to Shopify POS.

Weak Reporting and Search Functions: Extracting meaningful reports is a challenge, and the search functionality is cumbersome. This makes basic day-to-day tasks much harder than they should be.

Poor CRM and Inventory Management: Customer relationship management and stock tracking are inefficient and often unreliable. Managing inventory across multiple locations is especially problematic, which is a major drawback for any growing retail business.

High Maintenance Needs: Due to the above limitations, it seems almost necessary to dedicate an employee solely to troubleshooting and managing issues with the system.

In summary, Shopify POS may be adequate for small or single-location stores, but for anyone managing multiple stores or a more complex retail operation, this system is far from optimal. It has potential as a website platform, but for POS, look elsewhere.

IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't.
Shopify should be embarrassed.

$89 a month for limited "PRO" features is such a waste for small businesses. The most troubling issues amongst a few are: the inability to limit my staff's view of order history. There should be an option to perhaps allow staff to only view at a certain location's order history on the day they're perhaps working, or within a certain time period. Any business owner will understand the concerns that come with staff being able to view the store's ENTIRE order history. There's not option to limit this. Furthermore, I have a traveling company that sells across local markets, to have to pay $89 per market to keep location inventory in sync is just ridiculous. Shopify POS is a ripe off.

I wish I could leave ZERO stars. Not retail friendly in any way. Constant glitches. We regret ever signing on to Shopify POS. Spare yourself and don’t use this company.

I do not recommend POS for France market :
- No distinct bank payout per store location
- No cash reconciliation
- No ZDECAISSE (specific report for France)
- Cannot print labels per "supplier order", have to print each individually...

The POS idea is good but the product is below standard.