Point of Sale

Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods.

This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release.

I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates.

This regression directly impacts checkout accuracy and day-to-day store operations.

We found an active paid subscription for this app on our account — an app we never used, never set up, and had no need for. We don't run a POS system. Yet ₹14,000 was quietly charged to us.

When we raised this with Shopify support, they refused a refund. We followed up multiple times. Every response was either a dead end or a flat no.

This isn't a glitch. Charging merchants for apps they never signed up for, without any communication, and then refusing to own it — that's just wrong.

If you're on Shopify, please audit your active subscriptions. You might be paying for things you don't even know are running.

We're escalating this until it's resolved.

The POS app is very unstable. It keeps disconnecting from Shopify card reader and Shopify tested printer. It also requires admin sign in every couple of days. Card reader sometimes cannot b connected at all. Android Tap to Pay in this app is not working on one of our devices, even though the device supports it and meets every requirement needed (and used to work previously). Talking with Shopify support is endless.