At ReCharge our only focus is recurring physical products and making sure your customers have the best experience possible. We do this by providing all the tools needed by you and your customers to make it easy to manage your subscriptions.
We are constantly thinking how we can grow your subscription base. This involves us improving the customer shopping experience to ensure the highest level of conversion and growth. Also features like the Refer a Friend and Upsell Emails will boost your marketing efforts to get more subscribes.
One of the best abilities of Recharge is creating multiple types of subscription plans.
Pre-payment Options: Provide customers an incentive for their commitment. The longer they subscribe the larger the discount.
Example: A person purchases a monthly subscription, you have the ability to bill them at 3/6/12 months intervals, and offer them greater discounts for longer subscription intervals.
Subscription Lengths: Store owners have ability to set specific subscription lengths for products.
Example: You want to offer gifting options for your products where a person can buy a friend a 6 months subscription where they get your product monthly.
When customers are charged, ReCharge will automatically update your orders so you can fulfill and manage them directly from Shopify. Orders will also connect to all Shopify integrations around fulfillment, inventory, accounting, etc.
Our goal is to make ReCharge the easiest solution to use. You can view a list of all your subscribers and their current status. For each customer, you can see what items they’re subscribed to and make updates. You can also update their billing and shipping information.
To use ReCharge you need a merchant processor. Currently we support three payment processors:
Improve and optimize subscription revenue with integrations. ReCharge has partnered with the following best of breed apps:
Both the integration on the product page and the customer portal will be fully responsive, so customers will have a great experience when buying with their mobile phones or tablets.
Learn more about how taxes in ReCharge work here
Learn more about how shipping rates in ReCharge work here
If you're doing a box of the month, we also offer a feature where you can set up a cut-off date. For example, if you set your cut-off date as the 25th on the month, anyone who buys after that day will have their order apply to the following month.
We allow you to bill all subscribers on a certain day of the month.
In ReCharge, you can customize different automatic emails that send to customers. You can set up the first email a person sees when they sign up. This email will include a link where the customer can manage their subscription. You can also set up a Charge Confirmation email to customers which notifies them when their recurring order gets processed. This is great so you can keep your customers updated on what’s going on.
We give you full control to manually change the price customers are currently paying for different subscription items.
If a customer’s card can’t be charged during a recurring order, they will be automatically notified to update their information. Once updated, their order will be re-processed. Over a 30 day window we will notify and try to charge them multiple times.
Recharge has duplicated the Shopify discount system to provide full flexibility on the types of discounts you can to offer. You can create discount codes that have either a percentage or fixed amount off. These can be set up for a limited or unlimited time. To increase the incentive for customers to move to a subscription model, we have also included a promotional feature that allows you to offer an extra one-time bonus discount for their first order placed on a subscription basis. You can also create a lifetime discount. Our goal is to help you build customers for life. Also due to the face Shopify doesn't allow apps to access discounts via the API you will have to use our system to create discounts on top of Shopify.
On occasion, a popular item that customer’s are currently subscribed to could run out of stock. We have prepared for this and will immediately notify you and put the subscription orders for that specific product on hold. We also continually monitor the order until the inventory is back in stock, and then process the order. We take the headache of inventory management out of the equation.
You can fully customize the look and feel and all language around ReCharge. You will be able to do this directly from your sites theme settings without any need for coding knowledge.
Does ReCharge integrate into customer’s Shopify accounts?
Yes it will work with Shopify’s existing account system. Customers won’t have to create new logins for ReCharge.
Can I migrate existing recurring customers to ReCharge?
Yes! Here is an overview on how we can help you migrate customers to ReCharge Migrations Concierge and How to Get Started
What countries does ReCharge support?
We support all countries supported by Braintree Payments, Authorize.net, Stripe, and PayPal. Braintree supported countries Stripe supported countries ***New Countries Supported: Mexico, Brazil, New Zealand, Australia, Malaysia, Singapore, and Hong Kong ***
What about Google Analytics or other tracking codes?
ReCharge allows you input whatever tracking code you want on the checkout pages.
Will ReCharge work with other solutions integrated into Shopify?
Yes, we integrate fully into Shopify so any third party integrations you have will work as long as the relevant data is available.
Will I have to change my payment processor?
You can keep your current payment processor for one-off items, however, you will need to set up a different payment processor for recurring orders. ReCharge works with Stripe, Braintree (PayPal) and Authorize.net.
Does ReCharge support other languages or currencies?
Yes we work with multiple currencies and all language can be changed the same way as Shopify does.
What happens if a recurring transaction fails?
ReCharge will to automatically retry past-due subscriptions. You can also create custom emails to automatically notify customers of failed transactions
Does ReCharge support quick views for products?
Quick views are not supported by our turnkey app.
Who is behind ReCharge?
In early 2013, we first started off as three people in an apartment developing Shopify stores under the name of Bootstrap Heroes. Through working with the Shopify community, we discovered we could empower store owners by solving their technical challenges. From those early days, we realized our mission was to empower store owners by focusing on the most impactful problems they face. In 2014, we built ReCharge to make payments easy for everyone. By constantly finding solutions for customers to reorder products, we are now able to help over 10,000 business dramatically grow and thrive.
What is ReCharge’s Commitment?
ReCharge is committed to being the most LOVED and favorite Shopify app EVER! Your input is our secret weapon, how else could we determine the next new features to release and what you need next. We’re all about staying ahead of the game and we can only do that by creating enormous value and increasing sales for YOU!
How is ReCharge priced?
We offer a 90 day free trial so you can test us out with no risk. We charge $19.99 plus a 1% payment processing fee only on recurring orders. For one time purchases there’s no fee. Does your store have $100,000+ USD in monthly recurring revenue? Contact us and we will negotiate a discounted rate. We are the number one trusted recurring billing solution on Shopify processing thousands of orders a day. We also help with free migrations Migration FAQ