Shopify Subscriptions

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.

Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.

Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.

it does not work in india.

Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.

Who can give us support for this app that does not work.

App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.

Too many glitches. Works sometimes. Most of the time it doesn't work. However, I found a workaround, which is ridiculous that I have to use...

You have to click the first variant, select your duration, and then click add to cart in order for any of the other variants to populate as subscriptions..

For example, I sell coffee, so I have to select Light roast, whole bean, then 4 week duration, then add to cart, then the subscription will populate (even if I don't want a light roast subscription). However, if I try to select any of the other variants (medium or dark roast) before I add the light roast to cart and delete it from the cart, the subscription will not populate for any variant other than the 1st selection.

WOW! What a useless app, and it's been in BETA forever then launched with a tremendous amount of glitches. Please fix these issues

I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.

Worst app ever!!! Won't let you correctly separate discount codes per item only per Package. And also, if you use this app on one item, then on every single item that you sell, it will show an option for a monthly subscription. Poorly designed.

User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.

At this point I don't see how we can keep this app.