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I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.
Am I missing something?
Hi, glad to hear you are excited about using the Subscription app!
You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions.
Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app.
Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions.
Steps:
From the Shopify admin, go to Settings > Customers.
Under New customer accounts in the Manage subscriptions section, click Turn on.
Optional: You can add the Subscriptions page link.
You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers
Hope this helps and don't hesitate to reach out to support if you have more questions.
Chanel Fournier
Product Lead, Shopify Subscriptions
I would recommend this app for its convenience and the benefits it can contribute to the store's income.
That was amazing
Good in theory, but not quite ready (for me).
I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries.
Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions.
I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)
Hi there,
Thank you for taking the time to provide us with feedback.
We apologize that you ran into issues using Shopify Subscriptions especially in the context of using it for a service-based membership.
We’ve shared your feedback internally with our teams. Please continue to reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product, Shopify Subscriptions
i highly recomment the shopify apps they are easy to use as if compare with other third party apps available on app store
The app works fine, but the choice between buy it once and subscribe also shows at the bottom of my online store, below the footer... is there a fix for this? Other than that it works well for our simple subscription needs
Hi there
We have made updates that solve the problems you faced for the placement of the subscription widget
To ensure the correct placement of the subscription widget we recommend that
- If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed.
Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store.
-If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes.
Hope this helps! We thank you for feedback that helped with the continuous evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions
its very good
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future.
Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options.
We have informed our development team about adding them for potential future updates.
We value your contribution towards the evolution of our app!
Ameya Bongale
Product Manager, Shopify Subscriptions
I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.
After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello,
We apologize that you are having trouble using the app.
Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!