Shopify Subscriptions

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

People cannot cancel or pause subscriptions. It has created issues for us.

terrible. customers cant access their subscriptions to manage or cancel

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems.
1. No search function to easily look up subscriptions by customer or product.
2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function.
3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time.
4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day.
5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions.
6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account.

We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

1) Unable to easily create subscriptions for entire vendors at once
2) Unable to easily change date of next shipment (can only change frequency)

There is not enough data for me to troubleshoot when customers subscriptions need to be managed and now TWICE I have had a customer's subscription skip when they did not want it to. Not card processing issues. The only thing that happened is both customers had skipped the previous month. No help from support.

Needs improvment on customer subscription management side. Broken links and poor flexibilty in subscriptions.

Doesn't link properly with my inventory. I missed 3 months of subscriptions and had multiple customers cancel their subscriptions. I was on with customer service dozens of times but no one could identify the issue. I do not recommend this service.

None of our customers can access their accounts and this has caused a lot of extra work for us and frustration for our customers. Lots of cancellations....

Recurring orders use the due date and time of the original order and needs to be manually updated. Customers can not make modifications to subscription contents or due date/time. They must cancel the subscription and recreate. No relevant reporting available. No alert to shop owner when subscriptions don't run. Shop owner cannot edit customer subscriptions.