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Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague.
Colors do not pull dynamically from BRAND, which feels an odd and uncomfortable choice to leave off.
Unsure when subscriptions bill -- the first of the month? The day customers sign up? This is not a setting nor was easy to find out when installing the app.
Options were unclear. I can add an option to send weekly or monthly or annually, I assume that's how often to customer gets charged? Would request clarification on wording in the dashboard so I can offer better thoughts. At first I took it as "oh, customer can be charged for 3 months, and then I'll mail... once... a month... no that's not right..."
While installed, there was a conflict where the subscription app was duplicating in my footer. This is not a mark-off of the app, may be a theme issue, but mentioning it for dev exploration.
The checklist in the backend upon install did not check off steps as I was going through them, which lead to considerable worry and time spent over exploration: "Am I doing this right, is something not clicking, what is happening."
Overall, the idea is GREAT as a starter. The execution needs review, the backend communication needs review.
Will keep an eye on app to see if work continues.
Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify.
Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers are still showing up in our contracts dashboard meaning we have duplicates inhibiting us from selling subscriptions to customers.
Support - please help!
Hi there!
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.
We’ve shared your feedback internally and will be working to enable multiple shipping options for subscriptions.
If you need help in importing subscriptions, we recommend you reach out to our support teams and we can continue the conversation, monitor your specific challenge and assist in solving the issues.
Best,
Ameya Bongale
Product, Shopify Subscriptions
It's a good start for this app, however there are a few things which need to be added or adjusted:
- More frontend design options (very limited at this point, own css customizations would be helpful)
- Options for customers to select dates for delivery and payment.
i highly recomment the shopify apps they are easy to use as if compare with other third party apps available on app store
Good, the only thing is say you can’t or customers can’t choose the exact date they want the product recurring charge to be on. Hopefully this will come in the next update, other than that’s its good for a free subscription app
La consiglio per la semplicità di utilizzo, è sviluppata da Shopify quindi perfettamente compatibile e gratuita. Dovreste implementare la possibilità di pubblicizzarla con delle email automatiche e con dei banner posizionabili nel sito
Ciao,
Grazie per aver dedicato del tempo per fornirci un feedback.
Siamo felici che tu possa usarlo facilmente! Terremo in mente le idee che hai condiviso mentre continuiamo a far evolvere la nostra app.
Grazie per il tuo contributo alla continua evoluzione della nostra app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future.
Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options.
We have informed our development team about adding them for potential future updates.
We value your contribution towards the evolution of our app!
Ameya Bongale
Product Manager, Shopify Subscriptions
I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.
Am I missing something?
Hi, glad to hear you are excited about using the Subscription app!
You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions.
Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app.
Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions.
Steps:
From the Shopify admin, go to Settings > Customers.
Under New customer accounts in the Manage subscriptions section, click Turn on.
Optional: You can add the Subscriptions page link.
You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers
Hope this helps and don't hesitate to reach out to support if you have more questions.
Chanel Fournier
Product Lead, Shopify Subscriptions
its very good
Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.
We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
Chanel Fournier
Product Lead, Subscriptions