评论 (123)

整体评分
3.1
每个评分等级的数量
  • 35% 的评分是 5 星
  • 10% 的评分是 4 星
  • 14% 的评分是 3 星
  • 11% 的评分是 2 星
  • 30% 的评分是 1 星
2025年2月6日

Shopify Subscriptions: A Major Step Backward for Business Users

Shopify's subscription offering reveals a concerning lack of understanding of subscription management needs. After migrating over 2,000 subscriptions from our previous platform, we've encountered severe limitations that make this solution untenable for serious subscription businesses.

The most egregious oversight is the complete absence of read-only API access to subscription data. Shopify's justification that this information is "too sensitive" for API access contradicts industry standards and their own practice of providing the same data via CSV download. This restriction severely hampers any business's ability to build robust reporting or integration systems. They want you to become a "Partner" and develop your own solution, vs Admin API endpoints.

The data accessibility issues compound further:
- The provided CSV exports only capture current state data, omitting crucial historical information like creation dates
- There's no way to link orders with their corresponding subscriptions
- The analytics suite lacks fundamental subscription metrics (expansion, contraction, churn, new subscriptions)

The migration process itself is poorly implemented. While Shopify provides an import template, the system offers no meaningful error reporting or validation. Failed imports generate sporadic email notifications without actionable details, leaving teams to guess at composite key issues and other potential problems.

After three weeks of migration efforts, multiple support tickets, and account representative meetings, it's clear Shopify has no serious intention of addressing these limitations. Their dismissive attitude toward feature requests suggests these problems won't be resolved anytime soon. The lack of API access to our own subscription data has proven to be a critical dealbreaker.

For any business managing more than a handful of subscriptions or requiring proper analytics, I strongly advise looking elsewhere. This product appears designed for app normies with no reporting needs, falling far short of business requirements.

5 Star Nutrition USA
美国
3个月 人在使用应用
2024年11月18日

Um, it works. Not a lot of customization, options for customers (like change billing/shipping date, add more products, etc) and lacking on analytics and retention capabilities. Best part is - it's free. If you are just getting started its a good app. We've been using it for about 6 months now and probably to the point of needing a more robust app that has more flexibility and features.

Crane Wellness
美国
9个月 人在使用应用
2025年1月8日

only works with new account setup, where users dont have passwords, instead a code is sent to their email every time. not to be funny, but not every customer wants to have to access their emails just to log in or shop. going to have to look for alternative subscription options and found lots of issues with it too, sadly.

Rheia Health London
英国
4天 人在使用应用
2024年12月21日

The setup process is quite straightforward and user-friendly, which we appreciate. However, we have encountered several glitches, particularly with the subscription not updating from a two-month plan to a monthly one for our skincare products. Additionally, the subscription details are only visible in the footer. I have reached out to customer support, and it appears there is a bug affecting this functionality.

Essential Life
英国
9天 人在使用应用
2025年2月5日

Application doesn't work. I created a plan, but tests didn't work well and clients couldn't use the application correctly as well...so basicly instead of buying a subscription, they ordered a single order.

My Little Pet Box
法国
18天 人在使用应用
2024年10月23日

Can you make it possible to purchase subscriptions in person through the POS Go machine? It is nice having the option online for customers, but some customers would prefer to start their subscription in person at our store (Dog Daycare).

Wagsville
加拿大
8个月 人在使用应用
2025年1月22日

ease of use

Moshico Coffee
澳大利亚
8天 人在使用应用
2024年12月3日

hay un problema de un código que aparece al final del template, que no logran explicar cómo resolverlo en la página de ayuda

MonguiFoods
墨西哥
10个月 人在使用应用
2024年12月3日

Doesn't work for products that are only subscription - i.e. a one time purchase is not an option. The documentation says it does this, but when you set it up as documented customers get a "Variant can only be purchased with a selling plan" error message and can not buy.

ArmCare.com
美国
大约3小时 人在使用应用
2024年10月8日

Very simple to set up - our customer started using it right away.

Country Life Natural Foods
美国
15天 人在使用应用