Shopify Subscriptions

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

This app works great. The only thing I would improve is giving an active count for the subscriptions so businesses could plan for inventory needs for the subscription items. Currently I have to count them manually.

Needs Major Improvements for Real-World Merchants
I really wanted to like Shopify Subscriptions — it seemed like a clean, native solution. Unfortunately, it falls short in a few critical ways that make it hard to manage customers and maintain trust.
First, subscription pricing doesn’t update when product prices change. Customers continue seeing old prices in their accounts, which causes confusion and unnecessary emails trying to clarify what they’re actually paying. This should be basic functionality.
Second, there’s no way to “Ship Now” or manually adjust the next processing date. That’s a major frustration for both merchants and customers. When someone wants to move up their next order, the only workaround is to cancel and start a new subscription — which is clunky and completely unnecessary.
I’ve contacted Shopify multiple times, and while support is friendly, these limitations have existed for months with no sign of change. I love Shopify as a platform, but this app feels unfinished and lacks the flexibility that serious subscription businesses need.
Please prioritize these features — they’re essential for merchants who rely on subscriptions to keep customers happy.

People cannot cancel or pause subscriptions. It has created issues for us.

terrible. customers cant access their subscriptions to manage or cancel

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems.
1. No search function to easily look up subscriptions by customer or product.
2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function.
3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time.
4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day.
5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions.
6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account.

We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

This app works for a very basic/specific use case, but I would not recommend it for anyone with lots of subscriptions. Here are the main issues we ran into:
1. No API. Even though Shopify has a GraphQL subscriptions api, you can not view/edit subscriptions created by apps, so it doesn't help here.
2. No ability to search subscriptions.
3. No way to create subscriptions from the Admin Dashboard.
4. No way to find failed payments so we can follow-up with customers.
5. The UX for updating a payment method is confusing. You have to add a payment method to your account, and then update the subscription payment method. Customers often miss the second step.
6. Cancelled subscriptions can't be restarted. Subscriptions can't be deleted.
7. The export UX is a bit inconvenient. You have to keep the same window open, even if it takes 30 minutes or an hour to export. It would be better if it sends you an email with a link instead.
8. No activity log. We can't see what emails were sent, or what updates were made on subscriptions.

Don't get me wrong, this app works fine for a very simple use case, but it's missing some important features for advanced subscription users.

It's great that's it's free. So far we do not have a lot of customers on subscription so it works fine, but when you need to make changes to the subscription it's very limited choice. For example, I can not remove shipping costs from ongoing subscriptions. I once tried to change the frequency of the subscription and it didn't count from the last purchase date but count from today. It's quite annoying, but for a small store with few subscriptions it does the job.

There are a lot of featurs that i wish this app had.. namely i wish there was a way that you could see when a subscription was going to be coming due in a whole schedule and not having to click on them individually to see the next subscription date.. also wish they could select the day that they want their subscription to renew. or adjust the date that they picked.

UI is terrible. Should work with bundles, but it doesn't, which creates huge issues in tracking my inventory, because i have to use workarounds like creating an item that is a multipack, but then the inventory tracking is way off. boooooo. otherwise, barebones just fine.