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Very simple to set up - our customer started using it right away.
Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.
it does not work in india.
Too many glitches. Works sometimes. Needs serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles since they don't understand their own products.
2. When customer payment fails, no reason is given to us merchants, so we have no explanation for the customer.
3. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
Please work on fixing these issues, otherwise, I am forced to abandoned the Shopify Subscriptions App.
Hello.
Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.
I replicated the steps on the Deli Donut Blend on your store, but could not uncover any glitchy behaviour. All the variants displayed the subscription option every time.
However, if you are still running into any challenges please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Best,
Ameya Bongale
Product Manager, Subscriptions
Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.
Hi there,
Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.
If you are continuing to experience the challenge of contracts not populating on the app, we recommend reaching out to our support teams.
We are happy to continue digging deeper into this to help resolve the issue you are facing.
Best,
Ameya Bongale
Subscriptions Product Team
I am looking to use Shopify's own Subscriptions app. Most of my subscriptions are fixed term e.g. once a month for a year. This app doesn't have ability to put in an end date. Very basic.
App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.
Hello,
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is valuable. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
In the meantime, there is more information on how to migrate customers from other apps to our subscriptions app. I am linking it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps resolve this issue if it's related to importing exisiting contracts from another app!
Best,
Ameya Bongale
Product Manager, Subscriptions
ease of use
Good, the only thing is say you can’t or customers can’t choose the exact date they want the product recurring charge to be on. Hopefully this will come in the next update, other than that’s its good for a free subscription app
Also it’s not knowing since the update I’ve updated the inventory but still not working
Shopify should really have this integrate into the draft orders as well, so we can take subscription orders over the phone or email. Overall it's good. I like that it's free unlike competitor apps