I am very impressed with the superior customer service that comes along with the use of this app. The free plan is a great option to get started, I am certain that I will upgrade to a pro plan or more. I highly recommend this app! :)
Thanks for the great review! If anything else is needed feel free to contact us directly. Thank you!
This app does not work. I am using Shopify basic plan and I know that Shopify only has allowed to include gift cards in the advanced plans. But with the covid-19 outbreak it has changed to all memberships, including the free one should be able to add gift cards. The free membership of Shopkeeper is purposefully made complicated to work only for people with coding knowledge. In my case, I do code but after following all the steps it does not work and on top of it I see an error in the preview page as well. NOT GOOD WITH FREE PLAN AT ALL. I was thinking of upgrading to paid membership after trying the free membership but with the quality of this app, I would not do so.
Sorry to hear you were not able to get up and running with our app. Our install process is only a few steps for most stores and themes, but we understand there might be challenges along the way. We're always happy to take care of installation for store owners! If you'd like to try the app again, feel free to contact us via the support link on the app listing page for free installation.
The Harbour Bookshop
We were upgrading our website to cope with having to close our physical shop and needed an effective gift card product. The Shopify Gift Card currently doesn't allow a buyer to email the gift card directly to the recipient so we chose the Shopkeeper Gift Cards to upgrade the experience.
We are very pleased with the gift cards and the outstanding customer service. Jim set everything up for us and has offered tweaks so that it matches the theme and look of our website. He really went above and beyond to help us. We wholeheartedly recommend this app.
Japanese Green Tea Shops
I’m not much for writing reviews as we each have our own experience based on what we expect and the kind of service we get.
If you’ve upgraded your Shopify plan to include gift cards, then you’ve probably already figured out how useless it is! You can’t even send a gift card to another person as is. (They call this a gift card??)
I tried to come up with some easy to understand way (for my customers) to purchase a gift card and send it to the intended person. I tried almost every available app and finally decided to try this one.
Out of the box, this app is easy to install and get working. It is very impressive just as it is. If you are like me, and want perfection then you’ll probably want to do a little customization to make it match with your store. (You can do this yourself in the settings, but a little knowledge of HTML, CSS, liquid and snippets would really be helpful). Unfortunately this is something I have not even come close to mastering! This is where the “service” needs to be mentioned.
Having a custom theme presented a few out of the ordinary problems. I contacted the app developer Jim, and he went out of his way to customize the look just exactly as I wanted it. I guess we would all expect that much, but Jim went the extra step and did some theme customization to solve a problem I had with the customer being able to add the gift card to the shopping cart without doing the (simple) card customization intended (choosing “to”, “from” and writing a personal “message”.
I am very pleased with the way this app performs and the very nice feature it adds for my customers.
I give this app 5 stars without hesitation. I give Jim 10 stars for providing one of the most pleasant experiences I have ever had when purchasing an app from the Shopify App Store.
If YOU want to give YOUR customers that extra something special, this app will surly increase your customer satisfaction.
Thank you for the awesome app and service
Easy to use and great Support! They responded very quickly after solving a small communication problem.
Added this app and its exactly as described, the support was the best I have ever had. Absolutely recommend this.
What a great App. Jim installed the pro version on my website in less than 30 minutes, it's a really great addition to our gift vouchers and really easy for the customer to use.
As described and easy for our customers to use. Excellent support too! Definitely worth checking out if you are on the Shopify plan or above.
It's the app we've been looking for and serves the purpose. Jim went the extra mile for us and we appreciate it. All the best, Jim!
Ivory Lane Boutique Inc.
We've been looking for an app to improve our gift card offering and this one seemed to offer the best value with the functionality we were looking for. We hit a small glitch during installation (my fault) so I reached out to support and received a quick response from Jim. After some troubleshooting Jim not only fixed the issue but corrected a couple other things he saw in our code. This type of support is so important when trying to build and manage a store. Highly recommended!