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The app doesn't sync automatically when there are existing products in both Etsy and Shopify with matching SKUs. I reached out support but they were disinterested in their tone and I was fobbed off - despite being told they would 'ask their manager and get back to me', they never did.
This app is not intuitive to use and more of a hassle than it is worth.
it is not linking to etsy on the get go.
Doesnt work
After the App wasn´t working as expected, I contacted the Developer, had Video calls with them and explained every single issue. Most of the issues where fixed by the them. But 2 major issues, Bulk Upload and Tracking ID Sync aren´t working after months. I tried to contact the developer again to ask about the status of Tracking ID sync. They stopped responding me. The overall review after many months of use is just disapointing.
Very disappointing, their support e-mail does not respond. All of the other Shopify apps I use has very responsive support. I am hoping they will read my rating and contact me.
2/2/24 Update: I got an email from the company asking me to "Kindly requesting you please update your review." My review is still the same because the app service did not improve as there are many inconsistencies and bugs. Hope you enjoy this update.
Hello,
You have connected with our support team over chat and emails for multiple issues and we have fixed them in no time. Our support team was always available 24/7 to resolve all your issues. We have never hesitant to attend your messages and worked on the fixes immediately. Only after fixing issues, we have requested to update the review.
We would like to emphasize again that we are always open to take all your feedback and continue to improve our services.
Thanks,
ShopList
Cant edit in app making it a pain to go back & forth untill it is right for etsy. It needs ALOT of work before it is user friendly & useable
This did not function in any way shape of form on our website.
Did not sync inventory - did not import orders, did not notify when an order is placed, etc.
I cannot recommend this app at all.
Spent so much time mapping my products and getting everything set up only to find out that it does not sync inventory or orders automatically. You have to write to support each time and they push it over manually. Support answers quickly to solve the symptom but never fixes the actual problem.
So far not impressed. Cant get it to do anything its actually supposed to be doing. And no answer from "customer support"