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cant find where to cancel my plan, don't hide this stuff.
It does an okay job of importing product listings to Etsy. Most of the Shopify information transfers seamlessly. Only a few tweaks on the Etsy side. This app is extremely strict with the number of symbols that you can use in your titles, the number of hashtags you have on each product and the amount of letters in the tags. If it does not meet the Etsy standards, the product won't import. IT IS SLOW! Very SLOW! Title and description edits sync automatically from the Shopify dashboard to Etsy, pictures need to be changed in the Etsy app, edits to pictures/order of pictures do no automatically sync. Customer service is the worst, of any Shopify app I have ever used. Trying to get help when someone is actually online is useless. I have had to troubleshoot every problem on my own. Orders come over from Etsy with pending payment message, that can not be located in Etsy, these do count against your total orders. When I asked support about these orders they said those kinds of orders are not imported by the app, I gave them the order numbers and they stopped responding. ( probably the app placing non existent orders so that you have to start paying more) Support actually stops responding every time there is an issue, then I have to troubleshoot on my own. There are actually too many problems with the app to list. DO NOT RECOMMEND!
I purchased this application about a week ago. It does not automatically sync as advertised. Yesterday I sold an item on Etsy and the order does not appear on my shopify store. Also - the application does not know the status of my already processed orders. In short, the sync is a mess! I would not recommend to use it today. I have reported the issue to support. I reported this issue earlier and they appeared to fix it. . .. obviously they just ran the sync in the background, and even then, their application does not know that the sync happened. . . I will update this again if support can fix it. . . I will update
Update…. I mothballed my store for a couple of years. I started back up and had a sale this morning on Shopify. Etsy inventory not updated. :(. I’m going to look for alternatives.
Hello,
We apologize for the Inconvenience.
As we mentioned to you in email, due to some server issue orders job did not run. Issue was fixed and orders job is running successfully. We hope you are getting all your orders automatically now.
Thank you,
ShopList.
I've tried this app two different times now and it still does not work properly. I want to cancel but they do not make it easy. Beware.
not automated enough terrible
Hello,
Please let us know what exactly is not working automatically. Is it inventory or orders. We have checked from our side and found no issues. Please reach out our support team for any issues so the we can fix it.
Thanks,
ShopList.