Facebook Messenger Marketing , 130 reviews

Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
Edited February 7, 2023

WARNING!!! ZOMBIE APP - ZERO Customer Service

I have 1 response for 1 month of trying to reach this "team" in all that is (6 emails, FB chats and 1 Shopify Escalation to the Devs) and I still can't remove this app from my store.

Not only was this app ineffective but after trying to cancel my service it took 10 days for anyone to respond to me. Even Worse is that after removing the app the pop-up still appeared on my site. If customers entered their info on the ShopMessage Pop-up they got a "Bad Gateway" error.

I contacted Shopify support but no one could help me. I was directed to message the developer again and then decided to try to find another way to solve this problem - I tried to de-authorize the app on Facebook but it's like a zombie that won't die.

EVEN after removing the authorization on Facebook it still is appearing on my site but if you want to remove authorization on FB - here's how;

Click your profile picture in the top right of Facebook.
Select Settings & privacy, then click Settings.
Click Security and login in the left menu.
Click Apps and Websites in the left menu.
Scroll down to Preferences, then next to Apps, websites and games, click Turn Off.

Mighty Wallet
United States
Time spent using app: Almost 3 years
Edited July 24, 2021

BAD CUSTOMER SERVICE. Which is a shame as the App has potential to be very good. I installed it and the dashboard was easy to use, and I started getting some ROI, however, there was obviously an error with the install as after I closed down the dashboard - I couldn't access it again (it just kept loading a blank page). I contacted them several times and they just kept sending me links of "How to make it work" all the links directed me to the "dashboard". Happy to change this review if they can fix the problem.

New Zealand
Time spent using app: 18 days
August 30, 2020

Really nice app! Try it, it works. The first month is for free, and as soon as you start using it, you'll see the difference

Time spent using app: 16 days
Edited June 30, 2020

Love diane and the girls who do brilliant job with checking the flows on all my stores, i use this i

Time spent using app: Almost 2 years
June 29, 2020

Built by awesome people. This is geat, easy to Use App. Another Revenue driver to our store! We will test the campaigns how it goes :)

Buywow USA
United States
Time spent using app: Over 1 year
April 1, 2020

Really solid app with a great support team. Diane took time to take me through the different options available to ensure we can deliver on our specific needs.

Time spent using app: About 1 year
Edited March 16, 2020

By far the worst messenger app I have seen on Shopify. Nothing works. Welcome series cannot even be deployed at its simplest form. A complete waste of time to even try. I suggest they go back to their basics to get things proper.

Time spent using app: About 1 hour
March 11, 2020

Easy to install, customize messages and activate all features. It works as described. On top of that, great customer support advises and tips from Diane.

Beloved Pet Memorial
United Kingdom
Time spent using app: About 2 months
February 14, 2020

This app is really great so far. We have been using it for around a month. Better analytics and automatic discount code expiration for unique codes would be nice. Overall we are pleased.

United States
Time spent using app: 3 months
January 16, 2020

Top! Very nice support! you guys can trust them... Shopmessage is really amazing and easily integration.

Time spent using app: About 1 month