No customer support. They spam you promotions via email. Facebook plugin for pop ups doesn't work. We tried to reach out to them but haven't heard back in weeks.

Installing was easy. The pre-built templates make it easy to get sales right from the get-go. Figuring out all the different conversations we could have with our customers has been a slow learning process for me, but the customer support has been really helpful—Marla rocks!

10/5 — would recommend if you want to pick up your abandoned carts.

This app has the lamest customer service I have ever seen !
Im using it for 15 days now ! Sent mail regarding the issue I have from DAY ONE and still nothing!
Ain't going to pay you nothing. Good to have 30 days trial to know you guys are worthless!

The 5 stars are small, really is the best application for messenger that can have Shopify, do not hesitate to install it, because not only intalan an incredible application. They also take the best customer service I've seen! Do not hesitate to install this application is an incredible utility. ! Thanks for everything.!

We love this app! Helps us reduce our abandoned checkouts...
Also their customer support is pretty apt.

It worked for a while and stopped working. Customer service was poor also. Replies took a few days. It was amazing during my first month though but it went downhill from there

Very disappointing customer service, they have just installed auto-reply messing bot, and no human you can find to answer your question,

App works great! Very easy to use and the team is very helpful. It's helped us save many abandoned carts.

We tried several other messenger apps but none of them compare to ShopMessage. We recommend this app to everyone!

This app is so useful! Forget about the abandoned cart emails, bringing people back to facebook messenger with discounted product deals brings higher engagement & conversion! This is the future - interact with your customers straight from the facebook messenger. Highly recommend it - 5 stars. Brings us customers, and was easy to install