Overall rating Based on 110 reviews
The Lost Book Shop
This is my honest review of the ShopMessage app.
1. What drew me to it: The fact that once you have FB approval to have the checkbox pre-checked, it does what no other app does and that is allow you recover lost carts a step earlier. This is huge. I have a lot of abandoned carts - 9 times out of 10 they never get to the checkout stage so an app like Recart is useless. With this, once the customer clicks the add to cart button, it's recoverable. Game changing.
2. Installation: I had a bit of a nightmare with this. For some reason it wouldn't install on my store. I have no idea why as I believe I followed the correct steps. It could be my theme, not sure. Not being super technical I reached out to support. The CS has been nothing short of outstanding. They corrected the install issue for me and when I made a change that uninstalled it again (domain change) they fixed that too. No quibbles. That kind of CS goes a long way.
3. Still waiting for FB approval on the pre-check so I can't comment on how it will affect conversions. I'm not worried about the time-frame, it's only been a week, as this is out of the developers control and is entirely in the laps of the Facebook Gods. With things as they are at the moment, I would expect delays.
Overall: It's a no-brainer for me. If 1 out of 10 ATC's get a message with Recart and 9 out of 10 with ShopMessage ... well, you just need to do the maths really.
This app should be the first you install if you want to make more sales $$$
Thanks to Arjun and Earl, we already recovered thousands of dollar with this app!
Step One Clothing
From a remarketing point of view, shopify and email abandons can only be done once the customer has entered their customer information. With Shopmessage you can remarket to potential customers a few steps further up the funnel. If you run lots of traffic, the monthly fee is really peanuts for the sales you capture.
Great app. great customer service!
great app and awesome team! Still early in usage but looks very promising.
A good app. Using it without any flaws
Must have app for every Shopify stores! I really love it.
I definitely feel this is an essential app for my store. i've noticed a major increase in purchases since using the app and find it very user-friendly and was easy to install.
The Pulse Boutique
This app has made us $11k+ since the time we installed it 60 days ago! The Shopmessage team is great to work with and I'm super excited to see what else they come up with!
(Saturday Nov 18, 2017)
It's a two star review because the app does not work at all. No messages have been sent to any customer. It just didn't work. It was not a 1 star experience because it didn't do any harm (directly) to my shop. Got one email acknowleging the problem but didn't get any further support for 5 days. Will uninstall before free trial expires if I still don't get any support in the next few days.
--UPDATE Nov 19, 2017--
We've got a reply from the app and a plausible solution has been provided. We are testing the app and hope it works.
--UPDATE Nov 22, 2017--
Up and running now. Thanks app founder for their support.
--UPDATE Dec 12, 2017--
Seems to be doing fine. Recovered a good sum from Facebook, although I never know what the sales would be without this app. Worth a try if you use Facebook heavily as traffic source.