Overall rating Based on 119 reviews
Great app, very useful for website customer service
Also very nice reps on their team that can help with integration problems
Holy Cow Couture
We have had great success with little management on the platform. It is a wonderful took and the customer service has been amazing! Diane who is our go-to has helped with any issue that has came up. There are many rules and a variety of options that you can get lost in. Diane is just an email away to can go in and set up and rule or fix a mistake! I would highly recommend using the SM platform and UTILIZING the support and phone call overview!
The Beachwaver Co.
While we are still in our trial, Diane has been extremely helpful in setting us up for success on the platform. We're looking forward to increasing our social presence and creating new customer relationships!
We have just started using the app. Diane has been amazing in setting up the app for our needs during the initial trial. We look forward to building our messenger subscriber base with this.
Diane is amazing she really walks you through everything you need to know on Shop Message and really helps you optimize everything so you can get the results you want. We are so glad that we discovered Shop Message! Thank you!
Tolman Self Care
The setup, service and support so far has been great! After only a week or so, we've already seen sales conversions as well as a healthy addition of new contacts each day. We look forward to continued results in the future!
The customer service (Diane) is unmatched in the app game, especially for the "free trial" timeframe. They're committed to ramping up your app with you hands on, or hands off, what they care about is that you understand the power of the app and what it can do.
As for the results, it's been enabled a few days and it's already covered the costs for the next several months. 100% satisfied overall with something that actually delivers what it says it will!
Opovoo Online Shop
Awesome app. The team, special Diane, is awesome and super helpful. The app has generated a ton of money over time. Highly recommended.
I really like how this app is just as powerful as the competition but even easier to use.
It's the smart chocie!
Very deep integration with Shopify that gives us as marketers the ability to create super-targeted campaigns to generate consistently more revenue. Very helpful support in getting set up quickly.