great app and awesome team! Still early in usage but looks very promising.
A good app. Using it without any flaws
Must have app for every Shopify stores! I really love it.
I definitely feel this is an essential app for my store. i've noticed a major increase in purchases since using the app and find it very user-friendly and was easy to install.
The Pulse Boutique
This app has made us $11k+ since the time we installed it 60 days ago! The Shopmessage team is great to work with and I'm super excited to see what else they come up with!
(Saturday Nov 18, 2017)
It's a two star review because the app does not work at all. No messages have been sent to any customer. It just didn't work. It was not a 1 star experience because it didn't do any harm (directly) to my shop. Got one email acknowleging the problem but didn't get any further support for 5 days. Will uninstall before free trial expires if I still don't get any support in the next few days.
--UPDATE Nov 19, 2017--
We've got a reply from the app and a plausible solution has been provided. We are testing the app and hope it works.
--UPDATE Nov 22, 2017--
Up and running now. Thanks app founder for their support.
--UPDATE Dec 12, 2017--
Seems to be doing fine. Recovered a good sum from Facebook, although I never know what the sales would be without this app. Worth a try if you use Facebook heavily as traffic source.
App works fine and have given sales but the FB update that removed the pre-checked box kinda ruins a lot. Hope Fb will change their mind.
Great app, easy to install. Guys that made it were helpful and jumped on a call, and take feature requests well.
After writing this review they decided to actually contact me. They told me they would be speaking to Facebook to try to get my store back into the opt out widget. They did do this and have stated that I have now returned to opt out privileges. Until this review they had not made any effort to contact me and blamed the message app on their app. They seem to be more worried about this 1 star review than anything else. I have now lost considerable revenue from this taking so long to sort out and am still not impressed with their customer service.
Original review is below.
Disgraceful. The app was working fine and then for some reason it stopped working and displaying on the website. I messaged the developers on three occasions and received no reply. I had to turn the widget off to get it to work again, this meant i lost my opt out privilege and now had to incentivise people to opt in. I kept this app deliberately because l knew that after the 6th October l would not be able to have the checkbox as an opt out. This is by far the most expensive app l was using and the customer service is the worst l have experienced. I have now lost a load of possible business because these idiots dont know how to reply to messages or do their jobs properly. AVOID AT ALL COSTS
Terrible, scammy, sketchy app. I never wanted them to embed their facebook messenger button on my product page but they did anyway. And then they "checked" the box automatically, which I'm pretty sure is against Facbeook's policy...and pretty much the whole time it was there where was an error-like loading spinner going the whole time. My sales the past week were SO down, and it was my fault for not checking my product pages since installing the app, but I think this app hurt my sales! I uninstalled the app, and within 30 minutes my sales picked up right away, so I'm very certain it was this app that was affecting my sales.