Overall rating Based on 119 reviews
BEER NUTS® Brand Snacks
EXCELLENT APP! This has been extremely helpful in helping us reach an audience outside of email AND it's incredibly easy to use! Customer Service is quick to respond to questions and make sure everything is running smoothly.
Setup was a breeze, everything was easy to test before going live, and customers started using it Day 1!
GEAR JUST FOR YOU
THIS IS APP IS THE BOMB! So much more professional and cutting edge on newest practices for getting in front of your visitors and buyers on your website in an excellent attractive way. There pre-ready flows and campaigns with emoji helping me craft and create my brand to look amazing. Now my Klavio email campaigns are being also broadcasted out with ShopMessage using their campaign feature adding quick replies for ideas like 4th of July coming up engaging my audience in so many ways to generate more sales and revenue on the existing customers. I love MARLA she is the BEST if you doubt this fantastic app for the reviews get on a scheduled call with Marla she will boost your shop message sales in a quick 15-minute call she is amazing the value of that alone pays for this sophisticated cool app. Oh yeah, the Pop Ups for offering 10% Discount is incredible too the Flows connected to the Pop Up are generating me more money, and the popup itself is making more money. There are a handful of apps I swear by, and this is one!
Excellent results so far (been using for about 2 weeks), and INCREDIBLE customer service from Diane!
So far so good, id like to give a shoutout to the absolutely brilliant Diane from support, she went out of her way to help me with this app :)
Thanks for your review, we're thrilled that Diane was able to help you quickly get started!
Customer support is really strong with ShopMessage. They are always willing to hop on a call with you and work out any issues or walk you through setting anything up. Great app, does a great job!
Thanks so much for your feedback – we’re always here to help grow your Messenger program!
First time using Facebook messenger bot and I would recommend this app - love their support. Diane was able to guide me through the the welcome series flow.
We recommend this great APP for sequencing on FB messenger. It has a lot of good features. Worth to have!
Great! The people at ShopMessage are so kind and helpful, and I think our customers appreciate this without it being intrusive. We switched from ChatKit to ShopMessage
No customer support. They spam you promotions via email. Facebook plugin for pop ups doesn't work. We tried to reach out to them but haven't heard back in weeks.
We are very sorry for any frustration that you experienced while using ShopMessage. In an effort to make this right we've sent a few follow-up emails. Please reply so we can resolve these issues together. You have seen 11x your return on investment while using ShopMessage and we'd love to help grow those numbers.
Brave New Look
Installing was easy. The pre-built templates make it easy to get sales right from the get-go. Figuring out all the different conversations we could have with our customers has been a slow learning process for me, but the customer support has been really helpful—Marla rocks!
10/5 — would recommend if you want to pick up your abandoned carts.