BAD CUSTOMER SERVICE. Which is a shame as the App has potential to be very good. I installed it and the dashboard was easy to use, and I started getting some ROI, however, there was obviously an error with the install as after I closed down the dashboard - I couldn't access it again (it just kept loading a blank page). I contacted them several times and they just kept sending me links of "How to make it work" all the links directed me to the "dashboard". Happy to change this review if they can fix the problem.
By far the worst messenger app I have seen on Shopify. Nothing works. Welcome series cannot even be deployed at its simplest form. A complete waste of time to even try. I suggest they go back to their basics to get things proper.
No customer support. They spam you promotions via email. Facebook plugin for pop ups doesn't work. We tried to reach out to them but haven't heard back in weeks.
We are very sorry for any frustration that you experienced while using ShopMessage. In an effort to make this right we've sent a few follow-up emails. Please reply so we can resolve these issues together. You have seen 11x your return on investment while using ShopMessage and we'd love to help grow those numbers.
It worked for a while and stopped working. Customer service was poor also. Replies took a few days. It was amazing during my first month though but it went downhill from there
We're so sorry you weren't happy with your ShopMessage experience. I've sent a few follow-up emails in an effort to resolve any issues you've experienced.
Since you canceled your account we've made quite a few improvements including new features and a rework of our support team. Respond to our latest email to take advantage of another free trial and you can continue to drive thousands in revenue!
Posh Fashion Gals
Very disappointing customer service, they have just installed auto-reply messing bot, and no human you can find to answer your question,
Our team would like to thank you for your valuable feedback and apologize for any inconvenience that you experienced while using ShopMessage. We do strive to offer exceptional support and we're constantly working to improve.
We've sent a few emails hoping to connect and further improve your Messenger program. As a ShopMessage customer, you've recovered 75x your return on investment! If you have a chance to get back to us we'll help to grow this number.
I hate to have to leave this review, but I feel I have no choice. I had the app installed on another store. After a terrible initial CS experience with multiple attempts at contacting support going ignored, I finally did get the support I needed and was willing to change my review to reflect that. Fast forward to now, several weeks later.
1. The app is still not working as I'm still not pre-checked. I suspect this is a FB issue, and likely in light of GDPR that this is something that they will be unable to do going forward. It would be nice if someone actually told you what was going on though.
2. Again, multiple requests for support have been ignored.
3. Now I have been charged $99 for a month when I was told I would get a free month for all the intial trouble I had. Shopify are insisting that they need confirmation from the developer before they will refund, despite me providing proof. Guess what? No reply from the developer.
Honestly, it's a lot of money. If the app worked and the support was there, it would be fantastic. But it doesn't, and it's not. And likely never will (on both fronts). Don't waste your money.
No info, bad support service, waiting for a precheck of my FB page and no news from them any time at all. And besides price is $99... We are going to search another option
is been over a month and the application for precheck has yet to been approved. The app is worthless if this option is not precheck, their customer service is mediocre at best. Will wait another day to see what do they do to help me get going. will update in the future if the app ever works
Terrible, scammy, sketchy app. I never wanted them to embed their facebook messenger button on my product page but they did anyway. And then they "checked" the box automatically, which I'm pretty sure is against Facbeook's policy...and pretty much the whole time it was there where was an error-like loading spinner going the whole time. My sales the past week were SO down, and it was my fault for not checking my product pages since installing the app, but I think this app hurt my sales! I uninstalled the app, and within 30 minutes my sales picked up right away, so I'm very certain it was this app that was affecting my sales.
Terrible support. Doesn't work on mobile and never received a reply from support.