The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Honestly I wasn't thrilled with it. On my dashboard showed 6 conversions in about 4-5 months. When I uninstalled it and left my 1 star review I was contacted and he said I had 20 conversions? I don't understand why the dashboard said 6... odd. I appreciate they refunded me what I spent on it though. Might work for others just not for me.
After writing this review they decided to actually contact me. They told me they would be speaking to Facebook to try to get my store back into the opt out widget. They did do this and have stated that I have now returned to opt out privileges. Until this review they had not made any effort to contact me and blamed the message app on their app. They seem to be more worried about this 1 star review than anything else. I have now lost considerable revenue from this taking so long to sort out and am still not impressed with their customer service.
Original review is below.
Disgraceful. The app was working fine and then for some reason it stopped working and displaying on the website. I messaged the developers on three occasions and received no reply. I had to turn the widget off to get it to work again, this meant i lost my opt out privilege and now had to incentivise people to opt in. I kept this app deliberately because l knew that after the 6th October l would not be able to have the checkbox as an opt out. This is by far the most expensive app l was using and the customer service is the worst l have experienced. I have now lost a load of possible business because these idiots dont know how to reply to messages or do their jobs properly. AVOID AT ALL COSTS
Worthless after the October 6th update from Facebook. It was very helpful before that but after that not only this app but all apps that have to do with messenger Remarketing suck. Not having the checkbox automatically checked is the worst thing lol
Creating problems with product collection pages. Not much customization...