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The experience with the person we dealt with was exemplary, helpful and we were able to make some sound decisions on our business model based on his input. Thank you. Dale
Shopping Feed was a challenge at the beginning to be honest. Was frustrating and took more time then I would have liked, but in the end, with the tremendous help from Andy and the team, we were able to get a smooth process going for us using three channels.
The uploading categories is good but there is no tutorials for this product. So I am stuck on how to fix the amazon errors and how do I pay for the google shopping do I go to merchant center or do i do it from the app. Don't know because there is no instruction on there website or youtube. Which is amazing never seen that done before. I sent a message to support for some tutorials or something. That is the only downfall I see right now. Just don't know how to work it probably with no instructions.
This is EXTREMELY expensive and has not helped a high volume store like mine at all. I think this program is capable of doing a lot of great things if set up with the rules correctly. However the MAIN purpose is to have accurate inventory across multiple sales channels. If you sell any volume, there will be inventory issues. I'm not sure I've gone more than 2 weeks not over selling something. It simply doesn't update timely. What exactly is the $99 paying for? To list.... it simply pulls data intuitively and data mines to cross list. But inventory sync is an absolute JOKE.
It's embarrassing that we look incapable because of this. It's hurting my etsy reviews. To top it off, after I had set up everything how I thought would be best (tech support helped me etc), I suddenly have shopping feed creating NEW shipping profiles for my Etsy store. This allowed oversea's buyers to pay a US domestic first class rate for an item that was $11. I'm now risking horrible reviews from etsy because I simply cannot afford to ship it for $3.50 when the actual charge is $17-$20 in shipping. This was nothing I set up or added either. It worked well for a few weeks and had profiles set. Then magically I have a new Shopping Feed rate in put into there so ANYONE in the world could order $11 dollar products with $3.50 shipping.
I guess it depends on what you need but I feel like this just cost me a lot without any return at all. 1 stars is given because it's truly not adequate at what it should do and that is to keep inventory synced across multiple sales channels. We've yet to see that actually occur properly, despite adjustments made with tech support. Hopefully there will be an app soon that does this more efficiently because it is desperately needed!
I truly wish they refunded me for the money I've spent. I feel completely cheated.
Thanks for your candid feedback, and I'm sorry for your experience! Our update cycle relies on the capabilities of not just Shopify, but the channel. In all channels, our sync occurs close to real time, and we guarantee a window of 30 minutes for orders and inventory sync. I think you'd be happy to learn our Order and Inventory sync is now done completely via API, and is a significant upgrade! We hope you'll give us another try. Please reach out to me for an extended trial - andy@shopping-feed.com
Does the hard work for you, but there is still much to do on the other end - such as with ebay.
DEFINITELY NEEDS SET UP HELP. FREE MONTH WAS NICE, BUT I STARTED ON MY OWN AND QUICKLY RUINED SOME OF THE CHANNELS I SELL ON. SPENT THE NEXT TWO WEEKS FIXING THE ERRORS. COST OF $400 PER MONTH IS OUTRAGEOUS AS WELL. MY ADVICE, GET THEIR SET-UP HELP FIRST.
Not great. I was really hopeful as I read about the support and service (which is important).
After a delay on my end, communication was incredibly slow and there was a lot of 'let's chat' but no confirmation of a time and always waiting on responses. The only way to chat is via thier platform (which was never mentioned) and then when I do login, my 'rep' is gone for the day.
New tech guy comes on and says 'how can I help you', then again disappears.. over 15 mins ago (as if my time isn't important).
I have removed their app and going with ChannelUnity. In just minutes, the experience has been much much better and their support is actually online rather than just hit and miss.
Our money is good everywhere (I think!), unfortunate and I was super patient before writing this.
I run a very busy business with multiple clients
Useless. Talked with chat for an hour. Told me they couldn't help me. Definitely not worth even the free trial.
We're sorry for the experience! We try our best to help via chat, but sometimes questions need to be escalated. If you'd like a full channel selling consultation from our support team, just ask for one at support@shopping-feed.com
Worst app I had on Shopify so far. Not worth a cent. Poorely explained and badly executed. Got me in trouble with Ebay and Etsy. Loots of lagging on my laptops. Wasted 3 days for this thing.
I'm sorry for the experiences here! First, I want to offer our setup and onboarding support, which we offer every user regardless of their plan. Also, we have refactored our dashboard to easily load and view more than 100k product listings. If you are migrating the management of existing listings on Amazon or Ebay, we recommend intervention from our migration team. Please contact me at andy@shopping-feed.com for some TLC on your account setup!
Absolute Garbage! I would like to rate it 0 stars! a waste of valuable time and effort.
Ah man - I'm sorry for your experience here. Can you reach out to me at andy@shopping-feed.com and offer a bit more info on what you went through? It's important for us to get it right for all our users, and I will see to it personally that you get the help you need.