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Easy to use and set up. The results in increased sales were almost immediate. Thank you for a great product.
So excited that you like our product. There's more exciting things to come. Reach out to us any time you need anything!
Support, support, support...non existent. Careful with this app if your feeds are important to your business. They are severely understaffed and support issues are resolved sporadically. There is a function that is broken in the app where ignore variants stopped working and also the product match when you ignore variants is also broken causing issues on your website because it cannot match back to a product: https://d.pr/i/rnxCWg. The developer doesn't seem to understand that there are two parts to the Facebook feed: the feed upload and the fields in the feed so that when someone visits your site a product match happens.
Hi LaTesha,
While we do appreciate all our reviews (positive & negative), it really saddens me when we get a review like this. I do appreciate your concerns, but I can assure you we are not understaffed and our reviews attest to our focus on customer satisfaction, and we are known for going the extra mile.
Every now and then there is a problem which doesn't get the urgent attention that is required and for this I apologise. I'd be happy to talk through solutions to your problems and walk you through solving your issues.
I really want you to become a happy customer, and having a long-term, happy customer is far more important than short-term financial gain. I will contact you by email to make sure we can help you, at no charge, fix the issues that you seem to have experienced and use ShoppingFeeder for your benefit.
Look forward to working together in a positive way.
Best,
Kevin (Founder)
Works great at getting us a google product feed. Highly recommend! Need it? Do it!
John
Owner
Radar Toys
Brilliant Support and customer service!! App is very easy to use, Very good support from James in the support team and very effective communication!!!!! :-D
We're so glad you've had such a great experience! Wishing you great success with your business - we will help you succeed wherever we can!
Helpful, Professional & Knowledgeable.
I contacted this app with the view of creating a customised feed. The assistance was fantastic and they went above and beyond to meet my needs.
Very simple to connect to Shopify,
Feed was set up instantly upon giving my requirements
Responsive communication
Great value for money compared to other feed providers.
A big thumbs up :)
I had promised to review my rating after 72 hr unfortunately nothing has since changed provided shopping feeder gets there money. They really add no value . They are unable to even respond to an email OR say go jump. They are always quick to provide you with lip service as to what they can do or have achieved via telephone if you are lucky to get that. I have been promised responses and emails both verbally and on text and yet nothing! I am of the strong belief that shopping feeder i grossly understaffed or they dont know what they are doing or they dont value our business They can and are good to promise heaven and earth but i ca assure you this they are unable to organise a pissup in a brewery and they are not ashamed of it and will not apologies for it! They claim to be a google partner and are able to set up your campaigns in three months or so.... we have been with them for that period and to be frank we dont know if we are Arthur or marther and yet they ask us to keep increasing the marketing budget .... When you ask Henri to put this commitment in witting one has a better chance of seeing the ghost of Christmas past than a commitment in writing. You ask for simple explanations they are unable to give this to you! luckly we have all the emails to back all this up and if the app would allow for a negative rating minus 10000 wouldn't be a fair rating at all. My suggestion is stay away from these smooth talkers unless you have money to burn or you are known in certain circles. we will share this on all platforms possible as this is daylight robbery and if anyone from shopping feeder can challenge this i am happy to show all our distatesful experience. #DONOT US SHOPPING FEEDER!
I'm still in the trial period but so far the experience I've had with ShoppingFeeder is absolutely amazing. Kurt and Henri are very helpful and always try their best to help us solve the problem. We will purchase this app for sure. Highly recommend.
I used the app to help produce a feed of my shopify products to send to google shopping. This ad had alot more flexibility in that you could change the description or anything else on the product ads. The team reached out and helped me get my ads working when they were not approved for months. I have a google management team working to help my ad words and they couldn't figure out how to get my ads approved, but this app and its team did it in days. Awesome
Great service. Most helpful support agent ever(Spoke to james), helped me through everything and answered all questions. 100% Recommend
This app is incredibly easy to use and has all of the features we were looking for. Henri's customer service is absolutely top notch! If you're looking for a shopping app, look no further than Shopping Feeder.