리뷰 (339)
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Customer support is great but unfortunately this app did not work for me. I primarily wanted to use it to feed my Google Shopping Ads in Australia. I had previously been using the free Shopify App. As soon as I switched to ShoppingFeeder my Google Ads stopped displaying. We let it run for a couple of weeks and the Ads just would not show. Henri tried everything he could to fix it but without any results. We ran several trials where we turned the Shopify App back on and the Ads started showing again right away. So now I've disabled ShoppingFeeder and gone back to the free Shopify App. It's a shame because there's a few features in ShoppingFeeder I really wanted to use.
Excellent and super helpful customer service, and the app seems to do what it claims and is very time saving. Thank you very much!
I have just started to use this app and found the experience to be easy and helpful. However the app should tell in advance that only 2 markets are free and you are required to advertise via google.
Hello and happy new year!
Thanks for your great review. We really appreciate each and every one. Please note that advertising via Google is completely optional. In fact, we really pride ourselves on being the only true multi-channel solution on Shopify. You can advertise on any channels you like. If you have a need for more channels, get in touch with us through the app or our contact page and we'll help you find the solution that best fits your needs.
Looking forward to helping you grow your business from strength to strength!
Changed review: Stay away.
After moving to a different solution i tried to cancel my subscription. This have not been easy. There is no option to cancel in the admin panel so you have to write email to support who does not answer.
Do not use this app, and if you as me registered your credit card, be prepared to cancel your card because the will keep trying to take your money.
Support os slow. Still waiting to get this set up. A day wasted.
Bonjour, je suis vraiment navré de ne pouvoir utiliser cette application avec Rakuten boutique . Nous allons donc prendre l'initiative de désinstaler l'application pour le moment . En vous remerciant pour votre service . Cordialement
BIGGEST THING...little to no support. Email them with questions and they do not really answer, but avoid your question. Give you links to directions that don't work and then make up directions as they go. I asked for phone support as I noticed I was not going anywhere. They ignored my question. After dealing with this for days and BEGGING for support, we uninstalled because the hassle is not worth it.
Looks like it would be a useful app but super complex. I couldn't even begin to try to use it without help and I'm really technically inclined. I can't speak for functionality of the app. Unfortunately a misunderstanding got in the way of any opportunity for our company to use the app as we had truly hoped. So based on the fact that the majority of others are leaving 5 stars, I will only deduct one star due to an initial experience of extreme complexity. If you are not really technically inclined in the world of product feeds, above all other attempts, contact the developer for help via support options (all other efforts will just frustrate you) and don't make the mistake of assuming support messages come to your Shopify-related email as other support tickets and developer messages do. A detailed search within my email showed that they do not. I'm not sure where they do go but I recommend checking for support messages, may be within the app?
LATEST (HAPPY) UPDATE:
I'm so glad we finally got hold of you by email as requested and you managed to find the support ticket. Please remember to use our support options over reviews for particular issues as they are more regularly monitored.
Look forward to having you as a long, happy customer.
Best,
The ShppingFeeder Team
UPDATE on your update:
We replied to you within minutes (screenshot of our support desk ticket to you - your full name redacted): https://pasteboard.co/IunqaOe.png
You didn't send your number as we had requested.
We're all busy, no-one has time to have a ping-pong review back and forth. I just want all our customers to be happy. If you're truly unhappy then so be it, I'm just putting this here to let the world know that we appreciate all our customers and we try very hard to make everyone happy. And, WE DID CONTACT YOU, and you didn't reply.
We've been in this business a long time and have had lots of reviews (thank goodness), however almost all have been fair, based on fact - good and bad. Unfortunately this review is not based on fact.
Hi Lisa,
Thanks so much for your insightful review. We really do appreciate the time you have taken to leave it. I understand there may be confusion, and I've asked our excellent customer service team to give you a call and talk you through it all. We're going to make sure you get the most out of ShoppingFeeder.
I do admit that all the powerful functionality we offer can make it somewhat overwhelming, but we're currently working extremely hard to make it simpler to understand how to leverage all these powerful features. Please also be sure to check our our help at: https://help.shoppingfeeder.com or use our live chat or support options in the app at any time.
I hope by later today we will have you all sorted!
Best,
Kevin
Fantastic app, fantastic Collin... his customer services are phenomenal.
I used some of their settings to get our products approved such as using our product tittle as description
We have asked for support twice and so far have been ignored.