Google Shopping ShoppingFeeder

Google Shopping ShoppingFeeder

by ShoppingFeeder

Google Shopping Google Feed, Facebook, ShareASale, Bing, SFDR

Overall rating
4.7 of 5 stars
Based on 247 reviews

  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
    (4)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    6% of ratings are 1 stars

All reviews

1 - 10 of 11 reviews

Neutriherbs SA

This app has been amazing to link through to some of South Africa's Marketplaces and the support has been amazing. I've really enjoyed working with Henri and Shepherd - You guys are legend! Excited for more intergrations.

Bandit Knives

I thought this was great. It made it much easier for me to upload feeds to shopping channels and merchant accounts.

bandit-knives.myshopify.com

UnEarthed® Luxury Candles, by Candleberry

Looks like it would be a useful app but super complex. I couldn't even begin to try to use it without help and I'm really technically inclined. I can't speak for functionality of the app. Unfortunately a misunderstanding got in the way of any opportunity for our company to use the app as we had truly hoped. So based on the fact that the majority of others are leaving 5 stars, I will only deduct one star due to an initial experience of extreme complexity. If you are not really technically inclined in the world of product feeds, above all other attempts, contact the developer for help via support options (all other efforts will just frustrate you) and don't make the mistake of assuming support messages come to your Shopify-related email as other support tickets and developer messages do. A detailed search within my email showed that they do not. I'm not sure where they do go but I recommend checking for support messages, may be within the app?

Developer reply

August 22, 2019

LATEST (HAPPY) UPDATE:

I'm so glad we finally got hold of you by email as requested and you managed to find the support ticket. Please remember to use our support options over reviews for particular issues as they are more regularly monitored.

Look forward to having you as a long, happy customer.

Best,
The ShppingFeeder Team

UPDATE on your update:

We replied to you within minutes (screenshot of our support desk ticket to you - your full name redacted): https://pasteboard.co/IunqaOe.png

You didn't send your number as we had requested.

We're all busy, no-one has time to have a ping-pong review back and forth. I just want all our customers to be happy. If you're truly unhappy then so be it, I'm just putting this here to let the world know that we appreciate all our customers and we try very hard to make everyone happy. And, WE DID CONTACT YOU, and you didn't reply.

We've been in this business a long time and have had lots of reviews (thank goodness), however almost all have been fair, based on fact - good and bad. Unfortunately this review is not based on fact.

Hi Lisa,

Thanks so much for your insightful review. We really do appreciate the time you have taken to leave it. I understand there may be confusion, and I've asked our excellent customer service team to give you a call and talk you through it all. We're going to make sure you get the most out of ShoppingFeeder.

I do admit that all the powerful functionality we offer can make it somewhat overwhelming, but we're currently working extremely hard to make it simpler to understand how to leverage all these powerful features. Please also be sure to check our our help at: https://help.shoppingfeeder.com or use our live chat or support options in the app at any time.

I hope by later today we will have you all sorted!

Best,
Kevin

Melhor

I used the app for Google Merchant it is really good and their support team is always there to assist with a very quick response time

AutoCare

App is great, comes with a simple and easy to use dashboard. Team is right on top of any event. Always willing to assist. Great service guys keep it up...

FirstBike Africa

I have started using the Shopping Feeder app at it works very well for us. The sales consultants are very helpful and go the extra mile to explain over the phone.

Noola

I have started using the Shopping Feeder app at it works very well for us. The sales consultants are very helpful as well.

Tucey

It was ok. Team is trying. They need to keep their marketing automation machine in check. Got lots of e-mails.

Phd Tee

Updated review for ShoppingFeeder - The team have been very supportive since we decided to continue trialling this app. There's a bit of a learning curve for us but team go the extra mile with help. They reply promptly. The app's functions are many, we are still learning and yet to go live on google shopping. But we can see why you would want to use this app. Hope to report further once we go live with google shopping.

Finagavor

Great support. Some times it works better than others. But all in all, a great app.

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