ShoppingGives ‑ Donation App , 114 avis
We're shocked about the last two reviews below - ShoppingGives has been an invaluable partner in our post-purchase marketing efforts, providing us the flexibility and support to engage customers with a true value-add through their buying journey. This isn't just an app - this is a TEAM and a PLATFORM.
From the start, we've been pleased with not just the service, but the knowledge and capability of each individual on the SG Team. Anytime we need help or would like more information on results, they don't hesitate to provide the support we need.
Thanks to ShoppingGives, we've had thousands of donations claimed by customers without a hitch from SG. We've been working with their team for over a year now and have been able to scale our business (and charitable donations), and there's still opportunity to continue growing! They do the heavy lifting for you - and you just craft the customer experience you'd like to deliver.
Put frankly, the over 100 5-Star reviews are correct. We're confident in ShoppingGives and we will continue to grow our partnership together in the future as they consistently improve their product offerings, features, reporting, and growth strategies. 10/10 we recommend.
Thank you team.
I recently tried out the "Shopping Gives" app and unfortunately, I have to give it a 3-star rating. Initially, I was excited about the concept of the app - taking a portion of each sale and donating it to non-profits. It seemed like a great way to give back without any extra cost to me or my customers. However, I recently received an email from the app stating that they will now be charging $29 a month regardless of order volume or donations made.
What's most frustrating is that there was no warning about this cost when I first downloaded the app. If I had known that they would start charging a monthly fee, I would have never bothered with this app in the first place. And to make matters worse, I don't even understand what the $29 is going towards, since my customers are already having their donations donated.
Overall, I'm very disappointed with this app and will be uninstalling it immediately. I'll be on the lookout for other apps that allow me to donate to non-profits without any hidden costs or fees.
First, we'd like to thank you for using our ShoppingGives app to drive your social impact efforts — we welcome and appreciate your feedback and want to better learn about your overall experience based on the upcoming adjustments to our Impact Starter plan and if there was something specific we had not previously addressed. We understand that change can be challenging, and we want to assure you that your concerns are important to us.
At ShoppingGives, we are constantly striving to provide the best service to our merchant partners. The decision to implement price changes was taken into the highest consideration, but it was necessary for us to continue offering high-quality solutions and maintain our commitment to inspire purpose every day. We believe that these changes will ultimately benefit our valued partners by helping them grow both their businesses as well as their impact.
We want to assure you that we value your partnership with ShoppingGives, and we are dedicated to continuously enhancing our services to meet your needs. We are here to support you every step of the way and are more than happy to address any questions or concerns you may have about the upcoming changes — to provide us with additional feedback, please email email@example.com.
We truly appreciate your understanding and continued support as we work towards creating a better Giving Economy together.
The ShoppingGives Team
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either.
I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support.
Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning.
Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion.
While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have.
We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!
This app integration has made it super easy for our business to donate to charities that align with our mission. Customer service has also been outstanding.
The app has worked beautifully for us & the support is great. Responsive and address issues quickly. We have enjoyed working with them the past few years.
This is an amazing company with a beautiful mission and great team. They make it so easy to use and to create positive impact with our online store
Great support, easy to use. Always quite responsive during the setup process. It is best if you are on Shopify Plus for the checkout integrations (round up), but still a great app
I use this app to manage my donations and anytime I've had an issue (mainly user error) the customer support has been **outstanding**. I highly recommend this app to use for the charities that are important to you.
We've used this app to help the CJ Smuin Memorial Foundation spread its message. In addition to raising awareness, it allows our customers to also support the Foundation we support with donations if they choose to.
The customer service of this app is superior to most. When the CEO calls you of a venture capital company to learn how to better serve and take care of an issue it brings real confidence and credibility to the mission of this service. We had a couple issues come up that needed dealt with, but I can say with confidence that our company is excited about moving forward with Shoppinggives as our partner in contributing towards non-profits.