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Customer service is great! Knowledgable, replying in seconds, really a great experience. I was able to set up the app in no time, and they helped with everything.
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either.
I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support.
Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning.
Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion.
While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have.
We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!
I really like the cause this app does. It integrates extremely well with Stores and the UX is thought out. I'm going to add this to all my stores because I think it benefits all parties in the transaction process. I really enjoy using this app and to anyone reading, just install it!
Thanks so much for being a partner!
We decided to partner with ShoppingGives because of their transparency with how the money we donate is used as well the aesthetic appeal of the app on our website.
We've received great support and are continually encouraged to keep giving back because of companies like this.