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I recently tried out the "Shopping Gives" app and unfortunately, I have to give it a 3-star rating. Initially, I was excited about the concept of the app - taking a portion of each sale and donating it to non-profits. It seemed like a great way to give back without any extra cost to me or my customers. However, I recently received an email from the app stating that they will now be charging $29 a month regardless of order volume or donations made.
What's most frustrating is that there was no warning about this cost when I first downloaded the app. If I had known that they would start charging a monthly fee, I would have never bothered with this app in the first place. And to make matters worse, I don't even understand what the $29 is going towards, since my customers are already having their donations donated.
Overall, I'm very disappointed with this app and will be uninstalling it immediately. I'll be on the lookout for other apps that allow me to donate to non-profits without any hidden costs or fees.
First, we'd like to thank you for using our ShoppingGives app to drive your social impact efforts — we welcome and appreciate your feedback and want to better learn about your overall experience based on the upcoming adjustments to our Impact Starter plan and if there was something specific we had not previously addressed. We understand that change can be challenging, and we want to assure you that your concerns are important to us.
At ShoppingGives, we are constantly striving to provide the best service to our merchant partners. The decision to implement price changes was taken into the highest consideration, but it was necessary for us to continue offering high-quality solutions and maintain our commitment to inspire purpose every day. We believe that these changes will ultimately benefit our valued partners by helping them grow both their businesses as well as their impact.
We want to assure you that we value your partnership with ShoppingGives, and we are dedicated to continuously enhancing our services to meet your needs. We are here to support you every step of the way and are more than happy to address any questions or concerns you may have about the upcoming changes — to provide us with additional feedback, please email hello@shoppinggives.com.
We truly appreciate your understanding and continued support as we work towards creating a better Giving Economy together.
With gratitude,
The ShoppingGives Team
Please check with charity to verify receipt of donations. I am a Shopify owner but also the founder of a non-profit for U.S. Veterans. I began with Shopping Gives in March, as of the end of May we had not receive a single payment to the charity. Shopping Gives explained about cycle times and we would be receiving payment soon. I immediately paused service because no charity should have to wait over two months to receive funds. It will be easier and faster for us to make the payment directly to the charity.
Hi there,
As a Certified B Corporation, ShoppingGives holds itself to the highest standards, supporting nonprofit organizations while complying with cause marketing regulation. 100% of the pledged donation always gets sent to the nonprofit, and ShoppingGives never takes a portion of pledged donations.
Once one of our merchant partners begins generating pledged donations, we will invoice them for those pledged donations either every 30 days or once they reach $50, whichever comes first. From there, we have a 30-day lock period to account for returned or canceled orders, in which case pledged donations would be canceled/credited back to the merchant. Once the pledged donations have passed that lock period, we grant 100% of funds through our partnership with PayPal Giving Fund or directly to a nonprofit bank account through Stripe.
Additionally, by using ShoppingGives and joining our campaign with the ShoppingGives Foundation, our merchant partners can focus on their business while we keep them compliant in the complexities of cause marketing, including consumer protection transparency, maintaining all necessary registrations with government entities, and filing commercial co-venture agreements surrounding the nonprofit campaign itself.
At ShoppingGives, our goal is to make it easier for nonprofits, merchants, and shoppers to be connected to support nonprofit organizations in delivering on their missions, and we always want to be transparent in the way that we support nonprofit organizations.
Based on our communication through email, we clarified that no donations can be disbursed until payment is received for the open billing.
Thank you for your partnership and consideration,
Ronny Sage
CEO
Quick response to my initial request and the issue was fixed within a couple of hours. Thank you Anne!
CHANGE COMMERCE is THE APP for adding a Charity component to your shop. The customer support has been off the charts. They listened to what I envisioned and made it happen so very seamlessly. I checked out all 33 apps on the Shopify list and this is THE ONE I chose. Click NOW to get this APP on your store in time for the 2019 holiday shopping season, This is NOT a paid endorsement.
Thank you so much for the kind review. Glad we were able to get creative and innovate together!
Wonderful to have you as a partner!
I just launched my website https://sadieb.co/ with Shopping Gives! I met with two of their team members on Monday and they were able to get me set up on Thursday. As a small business, I selected the starter package and the customer service team had to do some customization to include a feature that is usually only available in their premium package. I am so grateful they were willing to do this for me! What an incredible company!
Customer service is great! Knowledgable, replying in seconds, really a great experience. I was able to set up the app in no time, and they helped with everything.
One of the core values that define our company is giving back to our community and helping others, which Change Commerce made possible! Sam helped us out big time and was very friendly and responsive. I definitely recommend this app, it's so easy to use and is a great app overall!
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either.
I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support.
Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning.
Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion.
While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have.
We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!
I really like the cause this app does. It integrates extremely well with Stores and the UX is thought out. I'm going to add this to all my stores because I think it benefits all parties in the transaction process. I really enjoy using this app and to anyone reading, just install it!
Thanks so much for being a partner!
We decided to partner with ShoppingGives because of their transparency with how the money we donate is used as well the aesthetic appeal of the app on our website.
We've received great support and are continually encouraged to keep giving back because of companies like this.