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I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.
Thanks for the great feedback! We're happy Sales Pop is a part of your store.
Great app! I love how user friendly and how responsive the customer service team is. Definitely recommend this app for your business!
Thanks for taking the time to share your experience :)
Should be very very careful with this scammer app which would rob your significant money without agreement and no refund.
While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement.
When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy.
After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away.
What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app".
Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!
After issuing you an App Credit which both our Support team and Shopify Support team confirmed was issued, you continued to insist the credit was "fake" and a "scam".
I assure you that Shopify does not let scammers into their app marketplace. It is highly regulated, as is their process for issuing refunds which is why nothing happens instantly.
Once we understood that the credit issued could only be used for a future Sales Pop payment and not for any of the MANY other apps you have installed on your store we issued a refund.
We sincerely hope that you are satisfied with the resolution and will consider revising your negative review.
We are very proud of our app and the support we provide.
Deceptive practices.
We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging us this higher rate for months now.
We understand that uninstalling an app from your store can be complicated and are sorry you did not successfully uninstall Sales Pop when you first reached out to us in February. We did try following up with you after noticing that you disabled Sales Pop, but did not uninstall. As we do not have access to your Shopify Admin and are not able to uninstall for you, your subscription remained active. Sales Pop will auto-upgrade you to a higher plan tier if you exceed your session limit unless you disable auto-upgrade. Many of our subscribers find this useful as they do not want Pops to stop displaying if sessions are exceeded.
Your most recent charge has been refunded.
this app was uninstalled in december still getting charged in january for the app thats not being used
I understand that the way Shopify bills for apps can be confusing at times. Your last charge for using Sales Pop was at the end of November and payment for that charge was never collected. When you uninstall an app or close your Shopify store any outstanding charges are not cancelled and will still be on your billing statement when you reopen your store.
All apps on Shopify must meet strict billing standards established by the platform and we are not continuing to charge you after you cancelled your subscription to Sales Pop. We also issued you a refund for your October charge as requested after you contacted us via Shopify.
One of the best of its kind!
Thanks for sharing your feedback! We're so happy you're enjoying Sales Pop.
App works great, super easy to set up, team is very responsive and helpful. A great addition to our CRO strategy. Thank you!
Thank you for sharing your review of Sales Pop with other Shopify users. We are glad you enjoy our app!
This is a great app for popups and up-sells, started seeing results almost instantly, I would highly recommend this app for anyone looking to increase their AOV.
Thank you for sharing your review of Sales Pop with other Shopify users. We are glad you enjoy our app!
great advisors they know what they are talking about and know what to do
Thanks for the great feedback! We take pride in helping Shopify users with our app succeed and boost sales.
Super Tool
Thank you for sharing your review! We're so glad you're enjoying Sales Pop. Please reach out if you ever have any questions!