Rezensionen (923)
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I downloaded another app which offered a free membership of SalesPop. I downloaded SalesPop, they made me increase the app spending limit on my account to $300 because that was a requirement even though I was not going to be charged (supposedly). This is the second month my account is charged with $299… I am still trying to end the membership I never approved.
It doesn’t even work well… the pop ups are annoying and I haven’t seen an increase in sales at all.
This is the worst app in Shopify, super expensive, and a scam.
Sales Pop is certainly not a scam and works very well for thousands of happy Shopify stores.
I understand that you added Sales Pop to your Shopify store after being offered a 100% discount from our partner Book that App.
Unfortunately, when you cancelled your subscription to Book that App you were no longer eligible for the discount.
Sales Pop is a usage-based app with plans ranging from $29 to $299. In the event you exceed your session limit on a lower tier plan you can be upgraded to a higher tier unless you disable auto-upgrading. For this reason all users must accept subscription charges up to a maximum of $299 when installing the app.
Any Sales Pop user can request to be put on a FREE plan and can disable auto-upgrade on their own inside the app Pricing page.
I have changed your subscription to the Free plan and auto-upgrade is disabled so unless you select another plan you will not be charged for Sales Pop going forward.
If you want to cancel your subscription to Sales Pop you will need to uninstall the app.
Should be very very careful with this scammer app which would rob your significant money without agreement and no refund.
While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement.
When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy.
After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away.
What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app".
Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!
After issuing you an App Credit which both our Support team and Shopify Support team confirmed was issued, you continued to insist the credit was "fake" and a "scam".
I assure you that Shopify does not let scammers into their app marketplace. It is highly regulated, as is their process for issuing refunds which is why nothing happens instantly.
Once we understood that the credit issued could only be used for a future Sales Pop payment and not for any of the MANY other apps you have installed on your store we issued a refund.
We sincerely hope that you are satisfied with the resolution and will consider revising your negative review.
We are very proud of our app and the support we provide.
Deceptive practices.
We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging us this higher rate for months now.
We understand that uninstalling an app from your store can be complicated and are sorry you did not successfully uninstall Sales Pop when you first reached out to us in February. We did try following up with you after noticing that you disabled Sales Pop, but did not uninstall. As we do not have access to your Shopify Admin and are not able to uninstall for you, your subscription remained active. Sales Pop will auto-upgrade you to a higher plan tier if you exceed your session limit unless you disable auto-upgrade. Many of our subscribers find this useful as they do not want Pops to stop displaying if sessions are exceeded.
Your most recent charge has been refunded.
Without Notification and information it's deduction amount
Thank you for taking the time to review Sales Pop.
Yes, you were charged for using Sales Pop after the free trial period expired. When you installed the app and approved the terms of service you agreed to be charged for a subscription after the trial period.
During your trial you would have received several emails from us and at least one of these would have told you about Sales Pop plans and pricing and the auto-upgrade feature which keeps notifications appearing when you've exceeded your Notification limit.
We've issued you a $50 app credit that can be used to pay the charge.
We believe that $29 is a fair price to pay for Sales Pop. Our expectation is that Sales Pop will pay for itself through increased sales coming from visitors clicking on a notification.
I hope you will consider revising your review.
this app was uninstalled in december still getting charged in january for the app thats not being used
I understand that the way Shopify bills for apps can be confusing at times. Your last charge for using Sales Pop was at the end of November and payment for that charge was never collected. When you uninstall an app or close your Shopify store any outstanding charges are not cancelled and will still be on your billing statement when you reopen your store.
All apps on Shopify must meet strict billing standards established by the platform and we are not continuing to charge you after you cancelled your subscription to Sales Pop. We also issued you a refund for your October charge as requested after you contacted us via Shopify.
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account.
However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated.
Please reach out to our Support Team if you need further assistance ◡̈
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Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated.
We'll be in touch.
i canceled this a year ago and you guy have stole my money for over a year! refund me now!@ this app was not even on for over one year! please advise
Hi there, thanks for leaving your feedback. The app is usage based and needs your approval to charge you, after installation. You also had the app installed over 2 years since July 13, 2020 and have been sent email reminders within your 90 day free trial, to have you reminded that you'll be charged at the end of the trial.
Your review doesn't reflect true to what we're seeing on our end, and I'm sorry that you felt this way. We've responded to your personal email, and are happy to follow up with you to provide more clarity on the situation with our proof from Shopify's Partners dashboard and our email communications with you since July 2020.
We contacted the support team in April 2022 about an issue with the review pop ups showing the incorrect city of almost all customers. It shows only one city, which is the one our business is based at. Imagine visitors seeing all such review pop ups with the same city. Wouldn't they feel suspicious of those reviews possibly being all fake, while they are in fact, all valid?
This issue has been ongoing and unresolved, despite us having contacted the support team since April 2022.
We granted collaborator access in April 2022. According to Shopify, no one has logged on to look at our issue since then.
We're very disappointed in the extremely poor customer service. Very unprofessional.
Feb 15, 2023. Hi! We are very sorry that this issue hasn't been resolved yet. This is definitely not the quality of service that represents us.
Although not an excuse - we recently went through some changes in the administration as well as with most of the team.
Please know that we have requested our new engineering team to prioritize this issue and we'll be following up closely until solved.
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Thank you for your review, Do let us know if you need any further assistance or tips :)
-Waqas.
This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can
Thank you for your feedback!
In SalesPop we make sure everybody is aware of the auto-upgrade feature and we explain it in multiple places to make sure customers are well informed. We introduced this because of our customers being disappointed when they hit the threshold, their pops stops displaying and they missed our emails.
I am very sorry you find this feature useless and you called it a SCAM, however you can easily turn it off in our Pricing page so you are not auto-upgraded automatically. We are very happy to schedule a call and show you how to disable/enable the auto upgrade feature so such thing never happens again.
Kind regards,
Customer Success team
We have been using this app for months, and as our traffic grew it got ridiculously expensive ($300 per month). That finally pushed me to properly A/B test it - result: Conversion rate is actually higher without it.
Thank you for taking the time to share your feedback. We reached out via email :)