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Great app with great customer service.
Special thanks for Judith as she was very helpful.
Thanks again.
Thank you for letting us assist you today! :D
Great support. 5 out of 5 in rating from me. Thanks for your help!
Great support. 5 out of 5 in rating from me. Thanks for your help!
Thank you for your review! We appreciate it :)
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
I didn't upgrade to pro account, actually downgraded to basic, but it automatically upgraded to pro for 79USD.... I deselected the automatic upgrades. This is ridiculous
Update Dec 18, 2023.
We have attempted to contact the store owner multiple times, but have not received a response. We are eager to provide a proper resolution and are currently waiting for their reply.
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Hello, We are sorry about this inconvenience, we will be contacting you to resolve this issue immediately.
I love it sales pop is a must have … customer service are very reliable on answering whatever questions you may have
Thanks for your kind words! Don't hesitate to reach out again in the future ◡̈
Judith is AWESOME loved her assistance With everything, so patient and understanding and helpful. THANK YOU SO MUCH JUDITH !!!!
Thank you so much for your kind words and for allowing us to help you!
Amazing app. Perfect sales boost i see now on my eshop. Support? Anytime. They record you tutorial if you need help. 200 % recommendation!
Thank you for taking the time to share your positive experience. We strive to provide exceptional service and it’s rewarding to know we hit the mark :D
good salespop
Judith was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We appreciate your support! Thank you so much!
Gostei muito, bastante profissionais, pedi que removem a marca de água deles e em menos de um minuto o fizeram, 5 estrelas
Obrigado por compartilhar sua experiência!