Avis (845)
Affiner
-
Par note
I would be extremely careful installing this app.
I recently discovered Sales Pop was charging my store $299/month through Shopify app billing. I did not realize the app could auto-upgrade up to that amount based on usage unless auto-upgrade was disabled.
In my opinion, that is a very risky billing setup for small businesses, especially for a sales popup app. Even if this is technically disclosed during installation, I do not think the pricing, session limits, and auto-upgrade risk were clear enough.
I have uninstalled the app and requested a refund/credit, along with confirmation that there will be no future billing.
I would not recommend this app unless you are absolutely sure you understand the billing, session limits, auto-upgrade settings, and cancellation process.
Please refund or credit the most recent $299 charge and confirm in writing that my Sales Pop subscription is fully cancelled with no future billing.
Amazing app for Shopify stores! The popups look clean, professional, and very easy to customize. It helped make my perfume store feel more active and trustworthy for customers. Setup was simple, and the interface is beginner friendly. I also like that there are many different notification types and display options. The app works smoothly on mobile and desktop. Support has also been helpful and responsive. Highly recommended for anyone looking to improve social proof and conversions on their store...
Thanks for this amazing review! We really appreciate you taking the time to share your experience with Sales Pop and how Social Proof is helping you sell more perfume. We look forward to working with you for a long time!
Very impressive app. Setup was simple, the interface is clean, and it integrates smoothly with our store. It adds strong social proof and has already improved engagement. Highly recommend.
You just made our day! There’s nothing we love more than a 'smooth integration' success story. Thanks for the shout-out, and here's to even more social proof wins for your store!
I like how it lets my customers know what is happening in my shop.
Hi, thank you for taking the time to leave us a review!
Easy to use and does everything we need to show our customers when they look at a page to entice them to buy
We appreciate you taking the time to leave us a review!
Works perfectly, can edit the design and either turn on or off for some modes.
Thank you for your kind words, we are happy that you love POP as much as we do!
It's a helpful app if you need social proof tools on your website. I didn't encounter any issues with it for few years now
We're so glad you are enjoying Sales Pop and thanks for taking the time to share your feedback!
L'utilisation de l'app est très simple et l'effet a été instantané sur mon site. Je jalousais mes concurrents, ce n'est plus le cas
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.
Thanks for the great feedback! We're happy Sales Pop is a part of your store.