SalesPop: Order & Sales Popup

I would be extremely careful installing this app.

I recently discovered Sales Pop was charging my store $299/month through Shopify app billing. I did not realize the app could auto-upgrade up to that amount based on usage unless auto-upgrade was disabled.

In my opinion, that is a very risky billing setup for small businesses, especially for a sales popup app. Even if this is technically disclosed during installation, I do not think the pricing, session limits, and auto-upgrade risk were clear enough.

I have uninstalled the app and requested a refund/credit, along with confirmation that there will be no future billing.

I would not recommend this app unless you are absolutely sure you understand the billing, session limits, auto-upgrade settings, and cancellation process.

Please refund or credit the most recent $299 charge and confirm in writing that my Sales Pop subscription is fully cancelled with no future billing.

Amazing app for Shopify stores! The popups look clean, professional, and very easy to customize. It helped make my perfume store feel more active and trustworthy for customers. Setup was simple, and the interface is beginner friendly. I also like that there are many different notification types and display options. The app works smoothly on mobile and desktop. Support has also been helpful and responsive. Highly recommended for anyone looking to improve social proof and conversions on their store...

SATISFIED THEY DELIVER WHAT I SEE ON AD AND STORE EXACT
THANKS

Practical, effective, good UX.

Good app!

good nice

It's a helpful app if you need social proof tools on your website. I didn't encounter any issues with it for few years now

Downloaded and installed easily, support team went through a 30 minute set up zoom call to get settings set to my liking. Only been installed a few days but adds another level of sales strength to my site. Happy so far.

Should be very very careful with this scammer app which would rob your significant money without agreement and no refund.

While starting the trial period, first, they will proactively grant you extra trial days and tell you this in email but deliberately not indicate the trial extension period and expiration date, then suddenly charge you a very very high fee without your consent and agreement.

When you surprisedly find you suddenly got a high fee charged, remove the app right away to avoid future charges and reach them for the refund in a few minutes after being forced to upgrade to the paid plan, they know you removed the app right away without using it under the paid plan for any single day, then they pretend they can give you the full refund for courtesy.

After a few days, since we still had not received the cash refund nor credit, we reached the app's support again, they lied that the reason we had not received the refund/credit was because "the billing is still pending and needs to wait for the billing to be completed for this billing cycle". However, a month later, we have still not received any refund nor credit deduction, but it is surprising to find we were being charged 79USD (63.75 Pounds) in the bill and reached them again to ask why we didn't receive the refund/credit they promised, they simply replied that "the credit was issued but only limited and restricted to use on the Sales Popup app, since you have already removed the app, so surely you can't use the credit to deduct the fees in your bill", then closed the case right away.

What a tricky scammer!! They collected the CASH from us "without condition& restriction", based on the Fair Trade Laws& Regulations, the app/merchant has NO RIGHT to make the restrictions on the refund by the specific constraints/conditions without our agreement, nor have rights to limit us only can use the credit on "this sales pop app".

Especially they already knew we had removed the app before reaching them, but pretended they wanted to refund and used "the trick" to make the refund credit have [strong restrictions and can't be realized in reality], which is an illegal fake refund claim and total scam!! Everyone should be very careful, and never try its app and its so-called trial plan, since your money would be robbed by this trick significantly!

I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.