리뷰 (7,416)

전체 평점
4.7
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2022년 9월 5일

I disabled this app back in 2020 and I have been getting charged since then after nit using the app.

GAG THREADS
미국
앱 사용 기간 2년 초과
2022년 4월 4일

I disabled this app but was charged for the subscription without my authorization. It's done nothing for me and brought in 0 impressions. When I contacted supported about this, I had to wait almost 20 min per reply and now the rep named Muhammed is away in the middle of our conversation. Very unprofessional! Not recommended! I want a refund asap

Card Envy
미국
앱 사용 기간 1년 초과
답글 Sales POP!개 2022년 4월 4일

Update April 21, 2022: The refund was processed immediately after the store owner reached out. Unfortunately, they closed the store and no longer have access to their Shopify account.

To clarify, we're unable to charge any store without their authorization. They had subscribed to our 7-day trial, and when they didn't cancel, the paid subscription began.

For questions or concerns regarding your plan, reach out at salespop@cartkit.com - We're available 24/7 :)

---

Hi there! Thank you for the review.

This is Muhammad from the Support Team.

My sincerest apologies for the ordeal, we faced delay with our chat app as my shift had ended, and once my colleague started his, the chat was not sent over to him.

We had already initiated a refund process and came across your review just now. We do not intend to cause any dissatisfaction.

In regards to the subscription, we have no issues refunding the amount and have clarified it both over chat and email, and my colleague has sent you an email confirming if you'd like to proceed with the refund.

Please do respond to the email when able so that we may process the refund.

Regards,
Muhammad,
Support Team.

2020년 9월 15일에 편집됨

We have been using this app for months, and as our traffic grew it got ridiculously expensive ($300 per month). That finally pushed me to properly A/B test it - result: Conversion rate is actually higher without it.

Heritage Type Co.
독일
앱 사용 기간 12개월
답글 Sales POP!개 2020년 9월 15일

Thank you for taking the time to share your feedback. We reached out via email :)

2019년 7월 8일

I've had nothing but issues. No response from anyone. Just a we'll get back to you and nothing... Creates ongoing issues to website.

ShopLotusOnline
미국
앱 사용 기간 11개월
2019년 10월 7일에 편집됨

Full of bugs.

- I notified support about a simple thing, that the pop-up shows however you can't close it when you push the X like it should... nothing was fixed until now, several days later
- meanwhile the popup window DOES NOT SHOW any more in any way, so a few days later it simply stopped working completely even tho' it's enabled.

I am using a Shopify standard theme, Minimal.

fitguru.ro
루마니아
앱 사용 기간 10개월
2018년 11월 23일에 편집됨

Bad support. No response from the team for bugs. It screws up the whole layout.

Watch at your own Wrist! https://www.watch.sg

Coup De Coeur Watches Singapore
싱가포르
앱 사용 기간 8개월
2019년 4월 18일

Works great...until it completely wipes your theme and makes you start from scratch. I don't know why or how but I'm having to rebuild my whole store because of this app.

Valhalla Leathers
미국
앱 사용 기간 5개월
2018년 12월 15일

well i just got this app not really sure if it works good or not. cant submit review unless it has 100 characters thats a shit move guys

Blazin Beetle
미국
앱 사용 기간 3개월
2018년 8월 27일

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Black Viper Apparel
미국
앱 사용 기간 3개월
2018년 8월 5일

I cant edit the placement of my pop ups as I can't hit update.... really annoying!

Surpiqure
프랑스
앱 사용 기간 3개월