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Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
just download this app, Just hope it will help and bring more customer.Easy to install. Not sure about the result yet, but will update.
Great App, I have installed it and using it. hope It would provide me big conversions then I would buy their plan.
Thank you!
Just LOVE this app! Can't wait to see how it will help me grow my sales. I love the fact that this free app is actually free! No false claim, it is all customizable! Highly recommend!
I used this app today for the purpose of getting more customers. I think it's working just fine for free and you should try it too!
Thank you for sharing your experience with us! We are glad by how much you like the app.
If any issues or concerns arise please do not hesitate to let us know.
-Shiela
love it so much!! sdfojsdiofjsdpofsadpofisadpofsadpoifsapoifksadpoifposadifsadpoifpsadoifsadoifsadpo
Great app to increase sales... Definitely worth the low cost and the free trial is a great way to test it out.
It is awesome that I can use this app for free. Thank you developers, keep up the great work!!!!!!!!
Show. Muito bom o aplicativo. Pena que tem que escrever um minimo de 100 caracteres e mesmo assim não habilita