Recenzje (7 424)
Zawęź
-
Według oceny
great app very helpfull the customer service is great also
EDITED: 5 stars to 1 star back to 2 stars. TRUST IS EVERYTHING - just be careful. I originally really enjoyed this app and the quick support offered; however, I have QUICKLY gone from the "grower" $15/plan to $129/month plan without my consent. I looked deeper into the app when I realized and saw where the subscription system has AUTO placed me in different subscription levels without my knowledge or consent. I never agreed to being auto-placed. (Toggle it off to disable that "Auto-upgrade" feature). It is like they made this new feature and just enabled for everybody but if they did not it is just a bit much to assume that business owners have all of this time to just inspect the whole app to make sure they will not eventually get taken advantage of. I am a newer small business just trying to get my feet off the ground. I cannot be having charges that did not even suit my business. The system had my business at 30,000 sessions per month, I mean I would LOVE if I got that but I just don’t- I’m at like 2000 at most these past couple months due to being at shows and pop-ups. Just watch your store session analytics with the ones they record. They have theirs six times more than what my numbers say which is why I'm being bumped up (the way I am understanding). It is very possible that their sessions are different from Shopify sessions but overall just very confused.
Reason for 2 stars: The reason for adding a star was because the team got back to me and we agreed on a set refund and talked about solutions for users in the future! Chadwyn was great. Correcting the issue was necessary and it was done. I did not get all my money back but a good chunk of it was refunded.
April 21, 2023: Excellent and quick support! There isn't a lot of time to put towards support things so I am grateful there is designated quick help!
Hi Megan, we are very sorry to hear about your recent experience. We reached out earlier today via email, we'd love to hear back from you!
We appreciate and value your feedback and we hope we can continue helping you and your business.
---
Thank you for sharing that wonderful review! We are glad about how much you like the app and that we've been able to meet your customer satisfaction.
If any issues or concerns arise please do not hesitate to let us know.
-Shiela
I started using this app about a month ago and its made such a huge difference in my sales! It really and truly have catapulted my boutique in a whole new direction and I am beyond pleased with the results it brought my online boutique!
Thank you so much for your review! We're glad your business finds success with our app. If you find anything lacking, please do reach out to us to report any concerns and such.
Thanks,
Muhammad.
I love this app! Easy to set up and easy to use! Will definitely recommend this!!! I want my customers to know they can purchase with me safely and securely with this app!
Nice support, was quick to reply to my help request!!
Looking forward to using it for my upcoming store launch, have seen it used before in friend's shops!
Thank you for your kind review, We appreciate it. Do let us know if you need any further assistance or tips :)
-Waqas.
This looks really good, about to give it a try in an attempt to increase daily sales. Lets see the results in the next couple of days.
Easy to set up. So far so good!!
Great ! Extremely reactive support. The team is willing to make their product evolve with the customers' feedbacks.
My issue was fixed within 24 hours. They changed a few buttons and links in the app in order to match my request.
That's the attitude.
I recommend.
I love this app. thank you for this amazing product that too for free. Customers get a real view what products are selling.
This app is super easy to customise and customer support has been really responsive. Highly recommend.