SalesPop: Order & Sales Popup , 7,341 รีวิว
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This is our second website and we love this app, it helped us a lot in driving sales. Highly recommended!
And special thanks to the customer service team who helped us integrate the app.
Thank you so much! It made us very happy to read about your experience with POP! in both of your shops!
I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!
Wow, thank you so much for your kind words! We’re honored to have earned you as a customer ◡̈
Great app with great customer service.
Special thanks for Judith as she was very helpful.
Thanks again.
Thank you for letting us assist you today! :D
i canceled this a year ago and you guy have stole my money for over a year! refund me now!@ this app was not even on for over one year! please advise
Hi there, thanks for leaving your feedback. The app is usage based and needs your approval to charge you, after installation. You also had the app installed over 2 years since July 13, 2020 and have been sent email reminders within your 90 day free trial, to have you reminded that you'll be charged at the end of the trial.
Your review doesn't reflect true to what we're seeing on our end, and I'm sorry that you felt this way. We've responded to your personal email, and are happy to follow up with you to provide more clarity on the situation with our proof from Shopify's Partners dashboard and our email communications with you since July 2020.
Great support. 5 out of 5 in rating from me. Thanks for your help!
Great support. 5 out of 5 in rating from me. Thanks for your help!
Thank you for your review! We appreciate it :)
Amazing app for your shopify store. Easy to use. and the best customer service via chat. 10/10 Would recommend!
Thank you for leaving us an amazing review 😊!
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
Customizable, reliable and overall nice. The setup is easy, and the customer support if friendly and responsive
Thanks for taking the time to leave us a great review! We appreciate you 😊. Thanks for choosing POP!
good salespop
I love it sales pop is a must have … customer service are very reliable on answering whatever questions you may have
Thanks for your kind words! Don't hesitate to reach out again in the future ◡̈