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I disabled this app but was charged for the subscription without my authorization. It's done nothing for me and brought in 0 impressions. When I contacted supported about this, I had to wait almost 20 min per reply and now the rep named Muhammed is away in the middle of our conversation. Very unprofessional! Not recommended! I want a refund asap
Update April 21, 2022: The refund was processed immediately after the store owner reached out. Unfortunately, they closed the store and no longer have access to their Shopify account.
To clarify, we're unable to charge any store without their authorization. They had subscribed to our 7-day trial, and when they didn't cancel, the paid subscription began.
For questions or concerns regarding your plan, reach out at salespop@cartkit.com - We're available 24/7 :)
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Hi there! Thank you for the review.
This is Muhammad from the Support Team.
My sincerest apologies for the ordeal, we faced delay with our chat app as my shift had ended, and once my colleague started his, the chat was not sent over to him.
We had already initiated a refund process and came across your review just now. We do not intend to cause any dissatisfaction.
In regards to the subscription, we have no issues refunding the amount and have clarified it both over chat and email, and my colleague has sent you an email confirming if you'd like to proceed with the refund.
Please do respond to the email when able so that we may process the refund.
Regards,
Muhammad,
Support Team.
We have been using this app for months, and as our traffic grew it got ridiculously expensive ($300 per month). That finally pushed me to properly A/B test it - result: Conversion rate is actually higher without it.
Thank you for taking the time to share your feedback. We reached out via email :)
I've had nothing but issues. No response from anyone. Just a we'll get back to you and nothing... Creates ongoing issues to website.
This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can
Thank you for your feedback!
In SalesPop we make sure everybody is aware of the auto-upgrade feature and we explain it in multiple places to make sure customers are well informed. We introduced this because of our customers being disappointed when they hit the threshold, their pops stops displaying and they missed our emails.
I am very sorry you find this feature useless and you called it a SCAM, however you can easily turn it off in our Pricing page so you are not auto-upgraded automatically. We are very happy to schedule a call and show you how to disable/enable the auto upgrade feature so such thing never happens again.
Kind regards,
Customer Success team
Full of bugs.
- I notified support about a simple thing, that the pop-up shows however you can't close it when you push the X like it should... nothing was fixed until now, several days later
- meanwhile the popup window DOES NOT SHOW any more in any way, so a few days later it simply stopped working completely even tho' it's enabled.
I am using a Shopify standard theme, Minimal.
Bad support. No response from the team for bugs. It screws up the whole layout.
Watch at your own Wrist! https://www.watch.sg
Works great...until it completely wipes your theme and makes you start from scratch. I don't know why or how but I'm having to rebuild my whole store because of this app.
Beware of Misleading Subscription Practices and app which prioritise policies over people.
It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan without justification, given our low activity level. This led to an unwelcome surprise: a charge of over USD130, noticed months later due to our seasonal operation (which we agree was our fault).
Upon seeking a refund at least for a charge which was done day before and explanation, we encountered a rigid adherence to policies that were neither clearly communicated at the outset nor reasonable. The customer service, particularly from a representative named Kateryna, was unhelpful, offering only policy jargon and refusing any form of refund based on these policies.
Adding to the frustration, Sales Pop employs a confusing billing cycle through Shopify, which does not align with their own. This discrepancy makes it nearly impossible to act within their narrow three-day refund window, as Shopify's charges can appear significantly later. Moreover, their communication primarily via email, which invariably lands in the spam folder, further hinders any chance of timely action or informed decision-making.
This experience has revealed Sales Pop's billing and communication practices to be not just unfriendly, but seemingly designed to trap businesses into paying for services they do not use or need. The lack of transparency, fairness, and genuine support is stark, making it clear that Sales Pop's practices are misleading and their customer service lacking.
It is likely that Sales Pop will attempt to justify their practices and deflect these criticisms in their reply or say sorry for our experience or that you can turn off autoupgrade in the app (after you noticed you've been charged and billed with no chance for refund) and bla bla bla. They may claim that all policies were disclosed and that it is the responsibility of the user to stay informed. However, this anticipated justification should not distract from the core issue: a lack of transparency and fairness in their billing and communication. Be cautious if you decide to use this app, as their response may try to spin the situation to their favor, but the reality of our experience speaks volumes about their business practices.
I strongly caution against using Sales Pop, especially for small or seasonal businesses. There are other services out there that value transparency and customer support, unlike Sales Pop, which prioritise policies over people.
We are genuinely sorry that you feel this way, especially when our subscription policy was indeed disclosed from the beginning. We send emails with every upgrade, and the current plan is detailed in our Plans & Pricing section, as well as in your account under the "Invoice" and "Subscription" features, where you can review all charges and the current plan status.
Additionally, in the dashboard, you can monitor the number of sessions.
You have the option to downgrade your plan easily and lock it to prevent future upgrades, by disabling auto upgrade.
We trust our clients to read and manage their accounts with the best judgment, especially when we make every effort to keep them informed from our end.
well i just got this app not really sure if it works good or not. cant submit review unless it has 100 characters thats a shit move guys
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