Etsy Integration by shopUpz

This app automatically exports in Imperial Measurements with no option to change it.

Even if your Shopify Store is in Metric and your Etsy is in Metric it will still list in imperial and not take over any of the package information. Tried contacting support and they just spoke in circles with no real attempt at fixing or even understanding the issue.

Having to go through and manually modify hundreds of ads isn't what im interested in paying monthly for.

Went back and forth with support for them to say

"When you attached this image from your Etsy account, this is how it was exported via our app. If yes, it seems to be good, correct ?
If not, please let me know how you expect it to be"

All of our correspondence was solely about the listings being made in Imperial and at no point in our exchanges were they even able to articulate they understood the actual issue.

I'd wager they just use AI to give empty responses that mean nothing.

Ineffective app and even worse customer support on the most basic things. Forewarned.

EDIT: All of my shopify info is in Metric. They know this as I gave them access to my store. Theyre openly lying. Their APP isnt able to discern Imperial or Metric and their bot posts from the US.

Not even a day after this review every listing that was exported by this APP to Etsy was flagged for policy violations that weren't specified. Any manual item I uploaded that carried all the same description and info was intact.
I believe this company triggered auto filters via Etsy's API and tanked my store. These guys are toxic and vile.

Avoid at all costs.

Just finished a few last minute gift set listings on Etsy and went to import them to Shopify. It's been a busy Black Friday and I was too tired to manually add them. Well, imagine my horror when the import finished and had completely DELETED all of the existing listings in my Shopify storefront. On Black Friday. After I had already spent thousands of dollars (and invested many, many hours) in ads and promotional content directing customers to my store. Not only do I now need to stay up later than I can and try to manually recreate every last listing, but all of my links are now broken, all of my SEO equity is gone, it's all just GONE. Do not trust this app, for the love of god. Devastated is an understatement.

It’s very complicated my I’m not able to list my items i like my refund and cancel my subscription please

Etsy items move to a "sold out" status when the inventory is depleted. After ordering items and updating the quantity of items on Shopify the application incorrectly zeroed out the quantity of items on Shopify. Shirly insists it's a feature of the application instead of a bug.

UPDATE #2: Shirly is not trustworthy. The issue was not duplicate SKUS. Stop trying to pass the buck. I am not the only person having this issue. Your true character shows with your false follow-up. Please do not believe anything Shirly says in her replies to bad reviews, it is not true and will never admit fault. Our issue was exactly as described and had nothing to do with duplicate SKUs.

This application has negatively impacted our sales. As others have mentioned, this app removes inventory from our Shopify inventory when an Etsy listing expires. Additionally, bidirectional inventory sync is not activated. Our Shopify inventory should always take precedence over our Etsy inventory. This has been an ongoing issue for almost a year without any fix.

We have been trying to work with Shirley, but it seems that they have stopped providing any support and just want to brush us under the rug. We were told to wait for 1 month for a resolution, and now they have stopped offering support after 1 month.

It is obvious that they just want problem customers to uninstall so they can work with smaller stores that are less robust.

Doesn't update SKU's.

Not a single item synced from my Etsy store to my Shopify store. I sent a message but since I sent a message a couple weeks ago that wasn't answered I don't expect this one to be answered either. Update, just found out you can't import from etsy to shopify, really wish I had known that earlier.

I do not recommend this app.
Because the support is the worst.
Thanks for wasting a lot of my time.
Initial synchronization is not possible, so I use Japanese for SKU for support
I am sending you an image.
Support Shirly confirmed the image, but instead of telling me that the initial synchronization was not possible due to the Japanese language, she told me another reason.
And even if I did what she said, I couldn't get the initial synchronization, so I asked for support again, and this time I was told that the Japanese was the cause.
Hey you? Did you know that my SKU is in Japanese from the beginning?
why didn't you say it first?

WARNING! CHANGES STOCK NUMBERS RANDOMLY!!!!! Updated review: After using this for a while (I don't know when exactly it started changing stock numbers without permission), the app started to randomly and without authorization edit, delete and add stock to products-- products that were not even part of the inventory integration. Because at least SOME of the products were not even authorized to be part of this apps services, they should not have been touched by the app. I have spent MONTHS trying to figure out why my stock was never right-- especially on products that were listed only in one store. I was always selling things I did not have and that I THOUGHT I had long ago edited to be correct. It turns out, I did edit them, but the app just goes ahead and changes them to whatever it wants. You can see this in the product variant inventory history. I finally reached out to Shopify for help and they were able to precisely show that this app was responsible for the random changes-- they are the ones that showed me SHOPUPZ was changing the inventory randomly in the variant investory history. There was NO DOUBT that this app was responsible. They created a case for me and submitted it to the developers of this app. The case was IGNORED. I received NO RESPONSE AT ALL. So, I reached out again, and Shirly told me that she needed to know what the problem was. I referred her to the case from Shopify. She replied that she needed details and examples and implied that there must not really be a problem because I was a customer for over a year. I AGAIN referred her to the case from Shopify which the tech and I spent about an hour putting together. I saw no reason to re-do this work when she should have received AND ALREADY RESPONDED to this case. A better app with better support would not have had this problem in the first place and secondarily, they should have addressed the shopify case immediately. Instead, they have an inventory management app that makes it's own decisions about your stock levels (sometimes adding or deleting 5 or more to a specific variant) and a support team that does not see, respond to or care about the cases submitted through shopify. THen she stopped replying at all. So now I have an TRASHY app that has completely screwed up the stock all over my store, and NO SUPPORT AT ALL WHATSOEVER. If you're looking for an app to mess up your hard work counting, by all means install it. But if you want something that does what it says without randomly changing stock for NO REASON, please look elsewhere. This is a horrible app with horrible support. DO NOT USE!!!! My Initial review: Easy to set up and the support and help is fantastic. This is so great for keeping stock between my stores synced. Great app!!!

I cancelled this app more than a year ago because it doesn't work - I never get integration with my Etsy store and orders never come through. Then today I find out that I've been billed this entire time! Every month. It never actually cancelled. I'd like a refund.