Etsy Inventory sync by shopUpz

I just went to enable cookies and next thing I know, inventory not even on Etsy has been removed. Wth???! I have many other selling channels and this totally removed all my listings.

UPDATE #2: Shirly is not trustworthy. The issue was not duplicate SKUS. Stop trying to pass the buck. I am not the only person having this issue. Your true character shows with your false follow-up. Please do not believe anything Shirly says in her replies to bad reviews, it is not true and will never admit fault. Our issue was exactly as described and had nothing to do with duplicate SKUs.

This application has negatively impacted our sales. As others have mentioned, this app removes inventory from our Shopify inventory when an Etsy listing expires. Additionally, bidirectional inventory sync is not activated. Our Shopify inventory should always take precedence over our Etsy inventory. This has been an ongoing issue for almost a year without any fix.

We have been trying to work with Shirley, but it seems that they have stopped providing any support and just want to brush us under the rug. We were told to wait for 1 month for a resolution, and now they have stopped offering support after 1 month.

It is obvious that they just want problem customers to uninstall so they can work with smaller stores that are less robust.

I cancelled this app more than a year ago because it doesn't work - I never get integration with my Etsy store and orders never come through. Then today I find out that I've been billed this entire time! Every month. It never actually cancelled. I'd like a refund.

WARNING! CHANGES STOCK NUMBERS RANDOMLY!!!!! Updated review: After using this for a while (I don't know when exactly it started changing stock numbers without permission), the app started to randomly and without authorization edit, delete and add stock to products-- products that were not even part of the inventory integration. Because at least SOME of the products were not even authorized to be part of this apps services, they should not have been touched by the app. I have spent MONTHS trying to figure out why my stock was never right-- especially on products that were listed only in one store. I was always selling things I did not have and that I THOUGHT I had long ago edited to be correct. It turns out, I did edit them, but the app just goes ahead and changes them to whatever it wants. You can see this in the product variant inventory history. I finally reached out to Shopify for help and they were able to precisely show that this app was responsible for the random changes-- they are the ones that showed me SHOPUPZ was changing the inventory randomly in the variant investory history. There was NO DOUBT that this app was responsible. They created a case for me and submitted it to the developers of this app. The case was IGNORED. I received NO RESPONSE AT ALL. So, I reached out again, and Shirly told me that she needed to know what the problem was. I referred her to the case from Shopify. She replied that she needed details and examples and implied that there must not really be a problem because I was a customer for over a year. I AGAIN referred her to the case from Shopify which the tech and I spent about an hour putting together. I saw no reason to re-do this work when she should have received AND ALREADY RESPONDED to this case. A better app with better support would not have had this problem in the first place and secondarily, they should have addressed the shopify case immediately. Instead, they have an inventory management app that makes it's own decisions about your stock levels (sometimes adding or deleting 5 or more to a specific variant) and a support team that does not see, respond to or care about the cases submitted through shopify. THen she stopped replying at all. So now I have an TRASHY app that has completely screwed up the stock all over my store, and NO SUPPORT AT ALL WHATSOEVER. If you're looking for an app to mess up your hard work counting, by all means install it. But if you want something that does what it says without randomly changing stock for NO REASON, please look elsewhere. This is a horrible app with horrible support. DO NOT USE!!!! My Initial review: Easy to set up and the support and help is fantastic. This is so great for keeping stock between my stores synced. Great app!!!

I don't recommend. This app is very unstable and the support is very haphazard. It allows for multiple duplicated entry of items which creates huge headaches. Maybe this is ok for small catalogs but not for shops with thousands of skus. After working with this company for 6 months on duplicates and missing orders - we are dumping it. Plus the developer tried to bully us into removing our review!

Etsy items move to a "sold out" status when the inventory is depleted. After ordering items and updating the quantity of items on Shopify the application incorrectly zeroed out the quantity of items on Shopify. Shirly insists it's a feature of the application instead of a bug.

Terrible app. It won't load 90% of the time. No response from customer services. I messaged them three times and they ignored me 3 times.

Je ne suis pas capable de synchronisé mon shopify et etsy, pouvez-vous m'aider svp ? Pourquoi ça ne fonctionne pas ?

We changed from another app because this app is cheaper, and this was a mistake because you can only export 10 products at a time and you need to select them manually not in bulk or in one click as they claim in the ad, We contacted support to ask if there was another way to upload and we are still waiting for a response.

Not a single item synced from my Etsy store to my Shopify store. I sent a message but since I sent a message a couple weeks ago that wasn't answered I don't expect this one to be answered either. Update, just found out you can't import from etsy to shopify, really wish I had known that earlier.