Thrive by Shopventory

As a growing business with complicated bundling of products, keeping on top of my stock management was a nightmare and items were regularly going out of stock. I am 8 weeks into using Shopventory and I cannot speak highly enough of how it has helped me. I am getting on top of inventory management and it has given me great peace of mind. It has also freed me up to spend my time on the things that really need my attention. Customer service was also excellent (unusually so). I got a follow up phone call (yes, by phone, talking to an actual person!!) from James after a few weeks and he could not have been more helpful. Affordable plans too which are hard to get for the functionality I require. Well done guys.

We've been using Shopventory for a couple of years now. Between their incredibly helpful customer service and regularly released updates that actually improve processes, we think it's the best solution for managing our extensive inventory with Shopify and Square. We highly recommend Shopventory to any business that needs to manage inventory between multiple platforms.

Shopventory has the solutions for all your bundling needs. Easy integration, easy to manage stock, and most importantly, an A+ support team. They're extremely responsive, friendly, and they do right by you to get a solution for your problems. Rio and Alejandro both been phenomenal with the support they've provided. Also, I seem to have gained 17" biceps after installing this app...pretty cool!

The customer service is TOP NOTCH! Super responsive and is able to answer every question we have.
We switched from Katana to shopventory and it was the best decision we have ever made. The amount of features we will be able to use, as well as the ease of use is great. We are still getting used to it, but to be able to keep track of all of our inventory between multiple platforms is going to help us immensely on keeping our inventory accurate.

I rarely write review, and when i do, it is either because I am really happy or disappointed. In this case, very happy with Shopventory. I looked at a few other apps in the genre, but their support is 2nd to none. Have not had one bad experience with their team, and I've been reaching out alot to them so i can understand the system. While no system perfectly fits your needs, they have come very close. Cannot recommend them enough and they are clearly looking to improve their service.

Alejandro is amazing to work with he has helped solve our questions numerous times in the matter of minutes. I'm very thankful he was able to communicate fast and get to the problem quickly

5 Stars! I cannot begin to express the level of excellence with my experience so far! I write in weekly with questions as my business is getting up and going and ALWAYS receive a quick response yet thorough answer from the agent. Gotta give an extra shout out to agent Alejandro for his level of patience and expertise! Thank you!

I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want you to create all products in Shopventory, but there doesn't appear to be any consequence for creating them in Shopify and then importing them, which is great. 1) You cannot edit any cost information once inventory is received. This means that we either give up on trying to use Shopventory to track our inventory costs, or we have to wait to receive (and start selling) inventory until these costs can be determined. We typically don't know freight costs at the time the PO is created or the inventory is received. My inventory staff are not my accounting staff, so they don't have access to these numbers.
2) The purchase order list page shows invoice subtotals, which means we can't easily scan this list to match POs to payments on our bank statement and credit card statements, which of course reflect the order total after discounts and freight. I cannot imagine a use case where any customer would prefer to see subtotals.
3) The purchase orders are so unpolished as to be borderline illegible and do not reflect well on our business. I don't need fancy, but these are too rough. Our address is long so it runs right into the adjacent field, as no padding is built in. One of the fields defaults to %null% rather than just 0 or blank. You can't email a PO unless you've created it (which runs into having final cost information I mentioned on #1). Even if we did email it, the email is very unpolished and you cannot set any default email text. I'd love to have a quick default message asking the vendor to confirm receipt and provide us with an estimated delivery date, and provide our contact information on this email. You can provide a custom note, but this note shows up at the bottom of the email as a "user note:" I am not my vendor's "user"!
4) Vendor info from Shopify isn't pulled over, so this makes setup VERY time consuming for us as we have about 100 vendors and well over 1000 products. We're sticking with it because despite these frustrations, our current lack of inventory control is causing even more problems. I know that building an app this robust is daunting, but these aspects feel as though no one has really thought them through.

We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!

The customer service team is fast, professional, and very friendly. They are quick to respond to help me out w/ my questions regarding the platform and help me walk through the features that I am looking for. Alejandro was wonderful to work with!
I think this platform is great starting place, however, I would like more customizable features to really enhance what each business needs.