Thrive by Shopventory , 87 avaliações
Alejandro is amazing to work with he has helped solve our questions numerous times in the matter of minutes. I'm very thankful he was able to communicate fast and get to the problem quickly
Thank you so much for the glowing review about Alejandro! We're happy to have you as a customer and we'll share the compliments with him.
We can talk about how Thrive is an amazing product, but the best experience by far is their customer support. Working from Australia time zone it's so hard to talk to someone live in USA, but these guys are awesome at patiently waiting. Shoutout to Alejandro from live chat, I would've quit this app in frustration otherwise. Heroes.
Hi and thank you so much for your 5-star review!
We appreciate hearing that you enjoy working with our customer support team. They're here to help keep you happy!
Please let us know if you have any specific feedback about our app. We'd love to hear it.
Customer service is amazing!! They always get me an answer when needed! And a great connection between my POS and online site.
Thank you for your review and we're happy we've been able to help connect your point of sale to e-commerce channel.
Excellent support! Excellent support! Excellent support! Excellent support! Excellent support! Excellent support!
Message received! Thank you for the 5-star review and our support team loves working with you as well.
My team & I recently moved to Thrive by Shopventory and I cannot express how helpful & response their customer service team was! I had many questions throughout the set up process and they were always happy to help with step by step instructions (and I ask a lot of questions!)
We also love the app! It is a great addition to our ecommerce & brick & mortar store
Thank you for your review and trusting us with the transition of your business! We're happy to help you get situated in our app and are looking forward to working with you over the years.
I don't have words to describe how much I love the customer service of this app. This is great. I been using this app more that 5 years by now.
We appreciate your 5-star review! We love having you as a customer and we can't wait to see you grow your business even further.
I have been using this app for some time now and it's basically essential to my business. The customer service is good too.
Thank you for the review! Let us know what else we can do to help you grow your business. We're happy to have you as a customer!
I found myself in a jam after moving my store, I thought I was being clever in adding a new "location" with my current address... totally messed myself up! The products I most recently added weren't showing up online or in-store... they took such good care of me and helped me out to fix it all! They literally held my hand and walked me through it step by step, and even made videos for me so that I could more easily understand what to do! I couldn't have asked for better support!
Hello! We're happy to hear you landed in the right spot with our customer care team. We're here to help!
Customer. Service. I could write novels about how much the team at Shopventory has helped our business transition from an old school, paper pushing brick and mortar into an online business that helped us survive during the pandemic. The simplicity of the UI but the capabilities of the software are unmatched. We initially used this as a bridge between Clover and Shopify to bring our store online and now we are launching into Shopify POS and even though we could do MOST things directly through Shopify, the customer service keeps me coming back to Shopventory. There are a few analytics and financial tracking aspects that Shopventory does outperform Shopify on so those are also reasons, but getting to chat with the team any time I have a question is the number one. It's like chatting to friends and I always walk away with a smile on my face with the interactions. I can't give them enough stars. They deserve the galaxy.
Hi and thank you for this 5-star review! Congrats on the growth :-)
We're glad you find value in the analytics we provide to your business. We have many more improvements coming out!
Thanks a ton and take care.
We had been looking for an inventory app for some time now that would work for our needs and this has delivered. The customer service is very responsive, Dean was great answering questions and showing me how the program will work to make sure it would be a great fit for our needs prior to installation. The customer service continued is over the top, especially Kayla & Nay who have been wonderful to work with. It has been great being able to start a chat, knowing that they would jump in to continue with the same people without having to start over. They have great tutorial videos for just about everything, visual is better than reading instructions. Being able to communicate with Loom videos back and forth expedited the conversations to faster resolutions. We had run into several hurdles to make everything function with our specific data input and work correctly with our online store, they were able to solve everything. The reports are easy to access, tracking/audit logs are great to have, bonus feature they go back further than Shopify's 250. So much information in one place has been a huge time saver. A great feature is setting up different pars for different variants help me keep an eye on everything with emails letting me know it is time to reorder. This has become a real timesaver!
Hi and thank you for the wonderful review!
It's great to hear you've using Thrive to connect your physical and online sales channels. Huge timesaver!
Our customer care team is thrilled to hear you enjoyed working with them during the setup process. We will make sure to pass along your compliments!