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Very helpful and receptive. Also funny. They are real people not bots so don't talk to them like bots.
Hello and thank you so much for leaving this review! We're happy that you're enjoying the Thrive app.
Best app ive ever used!! The customer service is incredible. Mario really made sure to answer all my questions and walk me through each feature. Saved me a bunch of time by helping me out and teaching my all the capabilities of this incredible app.
A+++++ highley recommended for brick and mortar plus shopify integration!
Thanks guys!!
We're thrilled to hear that our app is the best you've ever used and that you've had an incredible experience with our customer service! It's wonderful to know Mario was able to thoroughly answer your questions and guide you through the features, saving you time and enhancing your understanding of the app's capabilities. Your high recommendation, especially for brick and mortar and Shopify integration, means a lot to us. Thank you for your enthusiastic support and for choosing our app! We're always here to help if you need anything else.
Danielle not only created a report I needed but then sent me a video with her voice over showing me exactly how to create and manipulate the report to meet my needs.
Thanks for leaving your great review of Thrive! It makes us happy knowing Danielle was able to help you.
Natalie was super good and patient when I reached out.
She took her time to manually sync every single product which had sync issue I provided and made them work right away.
She was very professional and nice.
Great experience!
We appreciate your 5 star review and giving Natalie your compliment! We're happy to have you as a customer.
Natalie was very helpful in communicating what is possible and strategies for solving my issue.
Thanks for your feedback on Natalie! We will make sure to give her your compliments.
Rio was very personable and attentive. It was nice talking to someone who actually seemed like a real human being. Very good customer service.
We're pleased to hear that you had a positive interaction with Rio! Providing personable and attentive customer service is important to us, and we're glad that Rio made you feel like you were talking to a real human being.
Amazing customer service and a great way to manage inventory. Especially great if you are trying to manage inventory across multiple platforms.
Thank you for your kind words! We're delighted to hear that you've had an amazing customer service experience with us and that our inventory management solution is working well for you, especially across multiple platforms.
Although Shopventory has some report limitations, Alejandro did everything on her end to help me out and get the data needed. That was very helpful and I appreciated the effort and customer service
We greatly appreciate your feedback and are pleased to hear that Alejandro went above and beyond to assist you, even when faced with some report limitations. Providing excellent customer service is our top priority, and we're delighted that Alejandro's effort was helpful and appreciated.
If you have any more data needs or any questions in the future, please don't hesitate to reach out. We're here to assist you and ensure your experience remains positive.
5 Stars! I cannot begin to express the level of excellence with my experience so far! I write in weekly with questions as my business is getting up and going and ALWAYS receive a quick response yet thorough answer from the agent. Gotta give an extra shout out to agent Alejandro for his level of patience and expertise! Thank you!
Thank you so much for your wonderful review! We love our support team and they really appreciate you as a customer :-) We'll give Alejandro your kudos!
expecting you to select a pay plan before exploring all features. quite complicated to even get started.
Hi there! We're happy to help get your situation resolved.
It appears that you had a 30-day free trial of Shopventory over a year ago. That means when you re-download the app today, you will be prompted to start paying (since you have already used the free trial).
We would be happy to get you set up with a new free trial though! Someone on our team will reach out.
