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This comment is about the customer service experience I had with two agents. Rio and Alejandro were excellent is assisting me with figuring out an error that I was receiving. They worked through the evening and then followed up with me first thing the next morning to see if the fix we tried worked. It did indeed and provided me with the information about what steps I needed to take to remediate any duplication issues. Much appreciated.
Hi and thanks for leaving this 5-star review of Thrive! We will pass along the kudos to our team.
Customer service is amazing!! They always get me an answer when needed! And a great connection between my POS and online site.
Thank you for your review and we're happy we've been able to help connect your point of sale to e-commerce channel.
I was having trouble figuring out where the integration to my Shopify site went for each product with the new updates. I did the help chat and Danielle was quick and resolved my issue with easy videos she sent to help me understand where I needed to go with the new navigation.
Hi and thanks for leaving this great review! We made some great enhancements this week to allow merchants to price product uniquely by sales channel. That's why we had to move a few things around in the interface :-)
Glad Danielle was able to help you!
Rio was extremely prompt with answering my questions today, as is the rest of the Shopventory/Thrive team. I always get the help I need and love their integration. It's especially clutch that they recently added Vendors and Product Types to sync to their integrations. This has saved me a lot of time in my job and I appreciate how much they try to make changes based on what they hear from their customers.
Thank you for sharing your positive experience with Rio and the entire Shopventory/Thrive team! We're thrilled to hear that our team has been prompt and helpful in answering your questions.
We're dedicated to providing valuable integrations and continuously improving our software based on customer feedback. We're especially pleased to hear that the recent additions of Vendors and Product Types to our integrations have saved you time in your job.
If you ever have more suggestions or need further assistance, please feel free to reach out. Your input helps us make positive changes to better serve you.
great customer service. Always a quick reply via chat for support. Nice integrations and easy to manage.
Thank you for leaving a 5-star review of Thrive! We appreciate the feedback :-)
Shopventory is an increasingly helpful tool with new features coming out often, but its Customer Success team is unbelievably patient and communicative and I've frankly never in my life chatted with someone as invested in solving an issue as Ruth was in our multi-day ongoing conversation, even given a challenging and frustrating problem that went well beyond her or my control. We're still working through the issue now, but I know we'll have it resolved soon enough because of the confidence that Ruth instills in me for Shopventory.
Hi there and thanks for your great review!
We appreciate the comments about our app feature set and we're always launching new features based on feedback from folks like you. Keep it coming!
We'll pass along the kudos to Ruth. She's awesome!
Shopventory's tools really help me keep my fingers on the pulse of my business. If there is something additional I need help with, their support staff is amazing.
Hi and thanks a ton for your 5-star review! We're happy to see that you're enjoying our app and customer service :-)
Excellent support! Excellent support! Excellent support! Excellent support! Excellent support! Excellent support!
Message received! Thank you for the 5-star review and our support team loves working with you as well.
Shopventory lets our business accurately track our inventory and costing in real time, enabling us to make better inventory and business decisions. With multiple sites, Shopventory lets us quickly transfer inventory between locations. Shopventory is a must for any multi-location business.
Hello! Thanks a ton for your 5-star review of Thrive by Shopventory.
Real-time cost tracking is a huge benefit of using Thrive! Simple transfers across locations is also something we're great at. We hope you've used our barcode scanning capabilities to create these transfers!
Just wanted to update my review! I love Shopventory! I have been using the desktop version for years to run my small independent-designer focused boutique. Shopventory is great for running reports, keeping track of all of my costs, and everything inventory-related. They have rolled out updates over time, and whenever I have questions, they are always very quick to answer and excellent with customer service. I would recommend this app to anyone who needs an inventory tracking system that is intuitive and easy to use. For me, it is the best one out there.
Hi, we are so glad to hear that you have found our inventory software intuitive and easy to use! Shopventory is always working to improve so we can continue helping you grow and manage your business. It's awesome to hear you're still loving it after all these years!
We also think our customer service team is pretty amazing and will be sure to let them know about your positive 5 star review :) Thanks for being a great customer!