Thrive by Shopventory

Great app and excellent customer service. I also like how many integrations have.

We have been using thrive for the last 4 years and absolutely love it. they have amazing customer support that is always available. They are always able to help no matter the issue. We have used through multiple integrations of POS systems. They also continue to update their software to be more user friendly and to create more offerings within the software with out charging you extra. Big fan

Rio on chat support helped me with shopify integration quickly and efficiently. I can only hope all reps will do the same for me in the future

Rio was awesome! He guided us through the setup and was very thorough in explaining each step. Very happy so far. Thank you Rio!

Shopventory's tools really help me keep my fingers on the pulse of my business. If there is something additional I need help with, their support staff is amazing.

Wonderful customer service, fast and professional! Valerie from the help chat was amazing and helped me with everything I needed in a timely manner as well as explaining what was wrong so that if it ever happened again I would know how to fix it! Thank you Shopventory and thank you Valerie.

The customer care at Thrive is unmatched. They are incredibly helpful as well as very friendly. Whenever I have an issue with an integration I go to them first, not the integration!

So far, the App seems do be doing well. I'll follow up to rate it appropriately if anything is off. Alejandro was a great help with his product knowledge, patience, and was overall fun to work with.

Shopventory has been a major asset to our boutique Southern TurnStyle in Tyler, TX. It has allowed me to quantify and track my sales so well! Tim was very proficient in helping us navigate through it all! Thanks Tim and the Team at Shopventory! Rachael Hanson

I have been using Shopventory for a couple of years now to sync with Shopify and Clover. The customer service is exceptional and the product is working amazingly well. I no longer have to be concerned about overselling...syncing is on point. And, if I run into issues, the Shopventory team is amazing!

I can't imagine running my store without Shopventory. I finally have one single source of truth when it comes to inventory, profit margin, etc. Plus I sync to my Clover POS and Shopify online store without issues. I've always found support to be super responsive and they resolve my issues very quickly. Very happy with Shopventory!

Shopventory is a must have app to organize and have more control of the business. The customer service is always available and have all the tools explanation. There is much more we can do to make easier to run the business. Totally recommend.

Staff from Shopventory is available for you if you have any question or need help using this inventory app. Hannah is who was assign to my account and is very knowledgeable about shopventory and can help you figure out how to use the app to its full potential. Highly recommend.

This app is not deleting my location and data from the account setting. I want to delink my shopify account from here.

I used this app to better assist me with my inventory. I really like that it allows me to set PAR levels & separate products by which location I want them sold at. Tons of control - definitely recommend it.

My business management has transformed after using Shopventory. I use Square for my in-store POS and Shopify online, and was seriously drowning in trying to manage the inventory across the two. Shopventory helped me SEAMLESSLY integrate both platforms to ensure I can keep my inventory straight. The Shopventory associate who aided me in the initial set up to ensure all of my product data was entered was absolutely wonderful, and while all data entry takes work, it was so amazing to have his help. If you run a product-based business, Shopventory will increase your productivity ten fold. Would recommend 1000 times.

Shopventory is an increasingly helpful tool with new features coming out often, but its Customer Success team is unbelievably patient and communicative and I've frankly never in my life chatted with someone as invested in solving an issue as Ruth was in our multi-day ongoing conversation, even given a challenging and frustrating problem that went well beyond her or my control. We're still working through the issue now, but I know we'll have it resolved soon enough because of the confidence that Ruth instills in me for Shopventory.

Shopventory has been a fantastic solution for us. With multiple locations, hugely varying needs for the business, Shopventory's staff has taken the time to learn what our needs are and help us to implement inventory management on a whole new level than we had before. Going from a very outdated system with CAM, they have worked extensively with us by chats, emails, conference and video calls. I cannot say enough about the amazing customer service I've received from Joe and Roslind. TOP NOTCH! No system is perfect for everyone, but these folks listen to what you need and try to help you find a way to get it.

While the functionality of this app has not thoroughly tested, due to it not being exactly what I needed I removed it, it did seem to work fine. However, the reason I have given a 1 star is the incessant mails from the shopventory staff. After having unsubscribed multiple times, after replying that I do not wish to receive further mails and after reporting them as spam, the mails never stopped coming. Besides the functionality of an app the communication with a company and the perceived perception of that company is an important thing in deciding wether to work with a company and this company has failed thoroughly in that. Also, let it be known that i have let the above be known per email multiple times and I do not want to be contacted by anyone about how you will fix this. You had your chance.

So happy with these guys! Miranda has done wonders helping me every step of the way! Thank You Thank You!!

While Shopventory are good at answering the live chat, their platform leaves a lot to be desired.

The summarised version: Overpriced, syncing issues and product fields being overwritten, wiped almost two months of data, lost sales and shipping revenue.

Where the problems started:

We tried to disable a location we use as a workaround in Shopify to track inventory of bundled product (gift sets) as this was one of the bells and whistles Shopventory offered. Unfortunately, Shopventory deleted the whole integration. Outcome, all PO data, lot costs etc. were deleted and we had to start from scratch. We were almost two months in so a considerable amount of time was wasted. It's evident there isn't a robust control framework as this is a catastrophic failure. I had to negotiate to have them credit one month's subscription fee ($99).

Shopventory want you to create your products and manage all product details on their platform. This could work, though not necessary, if they supported all product fields. Fields they're currently missing are variant weights, compare prices, SEO descriptions etc.

As mentioned above, variant weights aren't supported in Shopventory. We've discovered through orders being charged incorrect shipping rates as Shopventory has randomly overwritten variant weights meaning our Shopify weight based shipping mapping is rendered useless. This has directly impacted sales and lost shipping fee revenue.

If you make a product inactive in Shopventory (say you want to remove it form the storefront or you've created a product and not ready to list to customers), then this actually deletes the product from Shopify. This again can be catastrophic if you use google merchant to list products as you will need to create a new product and go through the product approval process all over again. This is particularly painful during COVID-19 as google's product review team is reduced meaning products can take up to 4 weeks+ to be approved.

Shopventory advertise an almost simultaneous syncing with Shopify. This is not the case and manual forced synced are a common occurence.

Overall, Shopventory is trying to cater to everyone and anyone (lots of different market places etc). Without doing any one of them well. Jack of all trades, master of none. They've advised adding variant weights, compare prices etc. are in the works yet they're wasting their time by adding in a 'pricing calculator' to allow merchants to have Shopventory do the basic math of calculating product prices. Who in their right mind buys inventory creates a product and then has to work out what price to sell it at? Surely anyone with basic business acumen would determine margins, selling price, etc. before committing to purchasing a product..?

We have since moved to Zoho for a fraction of the price $49 for full features compared to $99 for Shopventory's standard (yet slimmed down) plan. Given Zoho is a well established company with a robust accounting platform that's on equal footing with the likes of Quickbooks and Xero, you know you're getting a robust platform. We're planning to move our accounting platform to Zoho as well to take advantage of having everything under the same platform without yet another integration.

Want to have Shopventory integrate with Quickbooks to post the actual cost of goods sold? Think twice. for an additional $39 a month Shopventory will create a sales invoice in quickbooks that serves of little value. Zero accounting entries are performed.

I used the app to manage my inventory and is really good, i also use shopify and the integration is really goo too.

I didn't end up using the product because I needed a very specific solution, but throughout the testing, the support team was super helpful both from a technical and customer service point of view.

Had a big issue but the company did everything they could even when they were having issues and then checked back in with me a few days later to make sure everything was ok,

There’s a slight learning curve but it’s worth it :)

This app has been a game changer for me. It's very user friendly, Syncs between my E-Commerce and Square flawlessly. All of my reports are in one place. I can't say enough about it. For everything that I am getting with this app and its ease of use, it is worth every penny!!