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fake app, the mentioned basic package do not exist, and when you talk to support, they force you to activate another package with higher price as it's the basic and it's not
I used to like this app until it stopped working properly. The problem was with the wrong total revenue number. I was contacting their support for longer than 3 weeks. Every week I got the same answer that they will update the app, but they didn't. And the last time I asked the same question, they told me that I need to upgrade to the premium plan to get this feature. After I told them I will change the app, they accused me of being aggressive and dishonest.
Hi e-hallmark Team,
Your unofficial and custom requirements were fulfilled.
I request you to please join us and be part of our happy customers family.
Thank you!
Regards
Be careful of this company. They are very homophobic and do not support gay themed pages. Told us it was against their terms of service. (At this time there is no terms of service listed any where and we are not publishing adult content as I am sure they are going to say)
Our primary goal is to provide a safe, inclusive, and respectful environment for all users of our app.
Our decision to request the removal of our app from your Shopify store was based solely on the adult content present on your website, not on the theme or orientation of the content. Our policy against adult content applies universally, without discrimination, and is in place to ensure our app remains suitable for users of all ages and backgrounds.
We appreciate you pointing out the need for clearer terms of service, and we will work on addressing this issue promptly. In the meantime, we invite you to reach out to our support team if you have any further questions or concerns.
Again, we apologize for any miscommunication that may have occurred, and we are committed to providing the best possible service to our users while maintaining a respectful and inclusive environment.
Sincerely,
The app is not free - you have to upgrade to use. Which is fine, but don't lie about it being free when it isnt.
Hello Christine Tylee,
We have clearly mentioned all the plans on the Shopify app listing page. Also, I invite you to join us please.
If you need any further help please let me know.
Thank you!