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no it still shows on my site and its confuses my customers I won't reomove something thats true and hasn't been fixed
Hi, I've sent you email to your Gmail email account (just as you asked to do) asking for the request access code as I need access to your account in order to check the issue.
It would be great if you could also send me a screenshot as what you see may even not belong to our app.
You haven't replied to any of my emails. It looks like none of your emails are working and there is no way to communicate. Please reply to email I've sent to you yesterday to your Gmail account.
Kind regards,
Magda
does not function the way it should uninstalled and now am left with a change to my storefront product pages that puts a apply discount field on it that did not go away with removal. please contact so this can be resolved
Hi,
Thank you for the review. The best way to resolve this kind of issues would be to directly contact our support. We quickly help our customers in case of any issues. As you've uninstalled the app, I can't see your contact details. Please reply to info@gravitysoftware.co.uk so we can help you. We will need some details from you and it would be best to exchange the messages in private.
Kind regards,
Magda
Left a bug on our website that cannot be removed! Uninstalled the app, 3 days later still have same problem. We cannot get rid of it, Do not recommend at all!!
Hi,
Thank you for your review. I tried to search any email from you regarding the issue. We have support to resolve any app related issues. We help our customers quickly. Usually the problem when you see the app elements on your website is not related with the app working, but with the browser cache. Have you tried to clear it?
If the issue persists please contact us so we have a chance to help you.
Please consider updating the review.
Kind regards
the app works fine doing what it's supposed to do, and support is super-fast and effective.. super positive
Incredibly easy set up even with my custom theme. I had a slight display issue due to my theme and support fixed it right away! Fantastic app, fantastic support team. Thanks Adam!
I really like this app. Easy to use. Works great. I needed some customizations for my site and tech support got back to me right away and was so helpful. I highly recommend!
Thank you for taking the time to leave us such an amazing review! It's much appreciated.
All the best,
Adam
Why js it still on. the page after install??
Terrible app. If othes have had this problem, be public about uninstall issues.
NO Transparency.
Thank you for your review. I checked your store and I can confirm that the application code has been deactivated. It could be the browser cache that causes the problem. Please try to clear your browser cache and you should no longer see the content that comes from our application.
App works well and is able to be customised to suit page. Team was quick and helpful in resolving any questions.
Thank you for fixing the issue I had. The app is working perfectly now. I should have just asked you to install it for me instead of doing it myself.
Thank you for your review.
Didn't you install any other applications? I checked your pages. There seems to be an issue on your collection pages but honestly it doesn't look like it was caused by our application. The code "assign compare_at_price = target.compare_at_price..." doesn't come from our application. Our team replies to all support requests within 12 hours. You sent us a message an hour ago. We would love to help.
Great app, does exactly what it should. Amazing customer service too. I have a custom theme built on my Shopify store and needed one small display issue fixed and got help extremely fast - thanks Adam! Very happy with the service.